VIP Experiences Playmaker

LEGOLAND Parks•Carlsbad, CA

10d•$18 - $18

About The Position

As a VIP Experiences Playmaker, you will work closely with our VIP Experiences team and other areas of the Commercial team to deliver best-in-class service for our guests. You’ll help create incredible experiences through guest interaction, hosting events, assisting with VIP builds, and bringing LEGO® creativity to life. From birthday celebrations to corporate events, you’ll help ensure every VIP moment at LEGOLAND California Resort is unforgettable. As part of this role, you may assist with: Checking in guests for VIP Experience builds Serving as a build assistant Hosting LEGOLAND California birthday parties Assisting with set up and break down of corporate events Supporting additional commercial duties as needed The VIP Playmaker serves as an ambassador of knowledge, creativity, and FUN! 🎉

Requirements

Minimum 1-year Previous Guest Service Role Experience (equivalent experience will be considered).
Enjoys working directly with Guests and have experience in a guest focused role
Possess the ability to execute tasks in an orderly and timely manner, set goals for workload, work well independently, and be self-motivated.
Must have an extensive knowledge of LEGOLAND Parks, the LEGO Group, and Merlin Entertainments or an ability to quickly learn a large amount of information.
Must enjoy working directly with Guests and have experience in a specialized, guest focused role.
Must be able to help facilitate workshops to large (15+) groups of people.
Must be able to deliver information and interact with guests in a conversational manner.
Must be able to work well under pressure and dedicated to providing outstanding service without compromising safety.
Excellent and professional verbal and written skills are required for all forms of communication to Guests and colleagues.
Must be willing to work flexible hours, including evenings and weekends, to support park operations.
Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours.

Responsibilities

Provide memorable guest service while engaging with guests as you support guest flow and safety at all Experiences/Events
Use your energy and brilliance to energize and engage with guests in specialized experiences.
Act as a representative of the resort by meeting or exceeding our guest service expectations as outlined in our Guest Obsession program.
Collaborate with the Guest Excellence team to create Memorable Experiences in line with our Guest Obsession strategy.
Keep up to date on the latest LEGO Models, Attractions, and Resort Experiences to incorporate in VIP Tours and communicate to Hosts.
Ability to quickly build a relationship with a VIP group, identifying the parameters of each member, and using this to create memorable experiences
Utilize LEGOLAND California Resort knowledge, LEGO knowledge, and creativity to craft and deliver fun and engaging experiences for our guests.
Cross train in other subdivisions of the Resort– Admissions and Guest Services.
Other duties and support in other areas of the VIP Experience or Commercial department as required.