VIP Experiences Builder - Seasonal

LEGOLAND Parks•Carlsbad, CA

1d•$19 - $19

About The Position

What you'll bring to the team The VIP Builder will utilize their LEGO Knowledge and creativity to craft fun and personalized experiences for our VIPs. They will facilitate Ultimate + experiences, host tours, and provide administrative support as needed Main Responsibilities: Facilitate VIP Ultimate + events, including but not limited to; Model Building, Factory Tours, Wake Up the Fish, and Reptile Encounters. Lead special Behind the Scenes experiences for Make-A-Wish and other charity events. Keeps inventory of LEGO product needed for experiences and orders replacements in a timely manner. Collaborate with the Guest Excellence team to create Memorable Experiences in line with our Guest Obsession strategy. Leads by example to ensure VIP MCs meet or exceed our Guest Service expectations as outlined in our Guest Obsessed program. Assist in the creation and execution of new VIP experiences Guide VIP Families during exclusive and unique build sessions. Keep up to date on the latest LEGO Models, Attractions, and Resort Experiences to incorporate in VIP Tours and communicate to Hosts. Ability to quickly build a relationship with a VIP group, identifying the parameters of each member, and using this to create memorable experiences May be asked to act as a sales agent for the VIP Experience and VIP Host when needed Support the Senior MC with office tasks including but not limited to; inventory, shopping, reconciliation This role is Seasonal, and will sunset on Sunday, October 4th 2026. Qualifications & Experience Required: Minimum 1 year Previous VIP Host and Build experience required (equivalent experience will be considered). Enjoys working directly with Guests and have experience in a guest focused role Possess the ability to execute tasks in an orderly and timely manner, set goals for work load, work well independently, and be self-motivated. Must have an extensive knowledge of LEGOLAND Parks, the LEGO Group, and Merlin Entertainments or an ability to quickly learn a large amount of information. Must be able to deliver information and interact with guests in a conversational manner. Strong organizational, memorization and planning skills are required. Possess a professional demeanor and able to work under pressure. Be a strong problem-solver, quick thinker, and provide outstanding service to the Management team, VIP Team, and our Guests. Excellent and professional verbal and written skills are required for all forms of communication to Guests and colleagues. Conducts high level of professionalism and confidentiality Physical Demands: May be required to stand/walk for over 12 hours in a single day Ability to ride every ride/attraction at the Resort.

Requirements

Minimum 1 year Previous VIP Host and Build experience required (equivalent experience will be considered).
Enjoys working directly with Guests and have experience in a guest focused role
Possess the ability to execute tasks in an orderly and timely manner, set goals for work load, work well independently, and be self-motivated.
Must have an extensive knowledge of LEGOLAND Parks, the LEGO Group, and Merlin Entertainments or an ability to quickly learn a large amount of information.
Must be able to deliver information and interact with guests in a conversational manner.
Strong organizational, memorization and planning skills are required.
Possess a professional demeanor and able to work under pressure.
Be a strong problem-solver, quick thinker, and provide outstanding service to the Management team, VIP Team, and our Guests.
Excellent and professional verbal and written skills are required for all forms of communication to Guests and colleagues.
Conducts high level of professionalism and confidentiality
May be required to stand/walk for over 12 hours in a single day
Ability to ride every ride/attraction at the Resort.

Nice To Haves

2 years or more with LEGOLAND California.
Fluent in any language in addition to English (preferably Spanish or Mandarin, but any additional languages are a plus)
Proficient knowledge and skill of Microsoft Outlook, Excel and Word.
Knowledge of Galaxy/Accesso operations is a plus.
Cash handling experience

Responsibilities

Facilitate VIP Ultimate + events, including but not limited to; Model Building, Factory Tours, Wake Up the Fish, and Reptile Encounters.
Lead special Behind the Scenes experiences for Make-A-Wish and other charity events.
Keeps inventory of LEGO product needed for experiences and orders replacements in a timely manner.
Collaborate with the Guest Excellence team to create Memorable Experiences in line with our Guest Obsession strategy.
Leads by example to ensure VIP MCs meet or exceed our Guest Service expectations as outlined in our Guest Obsessed program.
Assist in the creation and execution of new VIP experiences
Guide VIP Families during exclusive and unique build sessions.
Keep up to date on the latest LEGO Models, Attractions, and Resort Experiences to incorporate in VIP Tours and communicate to Hosts.
Ability to quickly build a relationship with a VIP group, identifying the parameters of each member, and using this to create memorable experiences
May be asked to act as a sales agent for the VIP Experience and VIP Host when needed
Support the Senior MC with office tasks including but not limited to; inventory, shopping, reconciliation