VIP Experience Manager
About The Position
The VIP Manager is responsible for leading and managing on-site VIP Experiences. This leadership role includes participating in operational meetings to prepare for on-site operations, hiring and overseeing seasonal employees, and traveling to Feld Events to manage and check-in on VIP operations. Additionally, the VIP Manager will report on the results of the VIP experiences. To be successful in this position, the candidate must possess strong organizational and multi-tasking skills, be personable, and communicate effectively.
Requirements
- College degree preferred but not required.
- Project management experience preferred.
- Proficient in Microsoft Office (Excel, Word, PowerPoint, and Outlook.)
- Personal characteristics: team player, organized, task oriented, critical thinker, multi-tasking, personable, communicative.
- Ability to work in a fast-paced environment.
Nice To Haves
- College degree preferred
- Project management experience preferred
Responsibilities
- Manage VIP Experiences on-site through internal and external teams/partners.
- Lead team of Seasonal employees in the operation of VIP Experiences.
- Effectively communicate VIP processes to VIP Guests.
- Responsible for submitting weekly recap of VIP events including tickets sold on site, no shows, issues, refund needs.
- Take initiative on new partnerships and new opportunities for VIP Experiences.
- Coordinate with Sr. Manager on all aspects of VIP Experiences.
- Book travel and manage expense reports of seasonal employees.
- Manage VIP Financial Budget alongside Sr. Manager.
- Travel expected ~60% of the year.
- Other relevant duties as assigned by Sr. Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Amusement, Gambling, and Recreation Industries
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
