VIP Experience Host - Boeing Center at Tech Port

ASM GlobalSan Antonio, TX
9dOnsite

About The Position

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a VIP Experience Host with ASM Global/Boeing Center at Tech Port . The VIP Experience Hosts will provide premium professional client services, hospitality, and support in the organization and management of events within the facility, while interacting with Premium clients, facility staff and related personnel to assure all event needs are fulfilled. They will also be responsible for all upgrades and all ancillary transactions at concerts and events.

Requirements

  • Hospitality experience
  • Experience in a high-volume restaurant/nightclub/lounge preferred
  • Must be 21+ with reliable transportation
  • Minimum 21 years of age.
  • Strong orientation to customer service and ability to work with other staff members in the facility.
  • Ability to undertake and complete multiple tasks.
  • Attention to detail and service oriented.
  • Must be able to work independently with little or no supervision.
  • Ability to speak effectively before groups of customers.
  • Ability to work in both inside and outside environmental conditions.
  • Maintain an effective working relationship with clients, employees, exhibitors, guests, and others encountered in the course of employment.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Remain flexible and adjust to situations as they occur.
  • May be required to work additional hours as dictated by the workload and staffing
  • Must be willing to work evenings, weekends, and holidays
  • Requires moderate physical efforts. Standing, carrying, bending, stretching, stooping, pulling, pushing, and lifting of weight up to 50 pounds.

Nice To Haves

  • Bi-lingual candidates encouraged to apply
  • Previous host or sales experience are a major plus

Responsibilities

  • Ability to adapt easily to the requirements and guidelines of the organization
  • Responsible handling of credit cards is vital
  • Possess pleasant personality with an enthusiastic and professional attitude
  • Ability to work flawlessly and effortlessly under stress and pressure
  • Experience in a customer service, sales, or fine dining role
  • Excellent communication and decision-making skills
  • Ability to work in areas with loud noises and crowds
  • Self-motivated and accountable, able to work independently and as part of a team
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, and holidays
  • Welcome VIP members and guests and memorize their names
  • Provide excellent service to all members and Premium guests
  • Always be willing to help Premium members and guests with any questions or needs
  • Build and maintain constructive relationships and proactively anticipate guests' or members' needs
  • Pitch, sell and collect payment from guests for upgrades
  • Maintain appearance and dress according to established guidelines
  • Promote venue and membership program
  • All assigned data collection, marketing, and social media tasks must be completed per management's requests (i.e. line engagement social media contests)
  • Maintains the general cleanliness and orderliness of all Premium areas
  • Maintain table reservation and guest list minimums set by Management
  • Ensures guests are aware of events and supports the execution of them
  • Assists with side-work and other opening/closing procedures as directed by management
  • Reports all breakage, damage of equipment or furniture immediately to management
  • Participates in any training sessions or departmental meetings
  • Contribute to VIP satisfaction and retention
  • Works as part of a team and provides help and support to all fellow team members
  • Possess very strong interpersonal relationship and skills
  • Sales or hospitality experience will be added advantage
  • Possess excellent writing, verbal, and public speaking skills
  • Perfect time management skills to ensure services to Premium clients are never delayed
  • Deal with complaints made by members and guests in efficient manner
  • Ensure VIP clients enjoy themselves throughout their visit to Tech Port Center + Arena
  • Act as usher for VIP clients to and from their seats
  • Get adequately informed about facilities inside the Center
  • Liaise with the supervisor and provide detailed report about events and activities at the end of their shift
  • Provide clients with personal attention to ensure they have the best of the amenities and satisfactions the organization has to offer

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume

What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service