VIP CORPORATE RECEPTIONIST
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About The Position
The VIP Corporate Receptionist at Flik Hospitality Group plays a crucial role in providing an elevated level of service to VIP visitors, ensuring a unique and positive impression. This position involves escorting high-level visitors from the ground lobby to the designated conference room or meeting space, thereby setting the tone for their experience. The receptionist is responsible for the proper entry and escort of these high-profile guests, demonstrating a pleasant and engaging customer-oriented attitude that motivates and inspires the staff around them. In this role, the receptionist must ensure that the highest level of hospitality and service is consistently provided to VIP guests. This includes verifying visitor identities prior to their arrival and creating photo bios for each visitor to enhance their experience. The receptionist will track and manage incoming VIP visitors, maintaining a close watch on all activities within the internal visitor process. Knowledge of daily meetings and any last-minute changes is essential to effectively manage the flow of visitors. As the first point of contact for all activities and emergencies, the VIP Corporate Receptionist must remain alert and ready to address any challenges that may arise within the conference center. This includes taking ownership of issues, resolving them, or following escalation procedures as necessary. The role also involves handling meeting room bookings through a reservation system, ensuring strategic assignment of meeting spaces to maximize utilization. Additionally, the receptionist will answer global switchboard calls, direct calls appropriately, and manage message receipt and delivery, all while being aware of the dynamics of on-floor conference room activities.
