VIP Coordinator
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The VIP Coordinator plays a crucial role in ensuring that guests receive exceptional service and support during their stay. This position involves providing guests with directions and information about property amenities, services, and local attractions. The VIP Coordinator is responsible for contacting the appropriate departments, such as Bellperson, Front Desk, Housekeeping, Engineering, and Security, to resolve any guest requests or issues that may arise. Following up with guests to ensure their needs have been met is a key aspect of this role, as is accurately receiving, recording, and relaying messages. In addition to addressing standard guest inquiries, the VIP Coordinator is tasked with responding to special requests from guests with unique needs. This includes communicating VIP arrivals to designated personnel for escort and the delivery of amenities. Adherence to company policies and procedures is essential, including reporting any accidents, injuries, or unsafe conditions to management. The VIP Coordinator must maintain a clean and professional appearance, uphold confidentiality regarding proprietary information, and protect company assets. A significant part of the role involves welcoming and acknowledging all guests according to company standards, anticipating their service needs, and expressing genuine appreciation. Effective communication is vital, as the VIP Coordinator must speak clearly and professionally with guests and answer telephones with appropriate etiquette. Building and maintaining positive working relationships with colleagues is also important to support team goals. The VIP Coordinator is expected to comply with quality assurance standards and contribute ideas for improving organizational efficiency, productivity, and safety. Physical demands of the job include standing, sitting, or walking for extended periods and the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Other reasonable job duties may be assigned by supervisors.
