VIP Coordinator- Full Time

Key West Collection•Key West, FL

About The Position

The VIP Coordinator is responsible for curating and managing elevated guest experiences for designated VIP, repeat, and special-occasion guests. This role oversees pre-arrival planning, personalized service delivery, and cross-department coordination to ensure every stay is seamless, thoughtful, and memorable. The VIP Coordinator sets an exceptional tone for arrival, anticipates guest needs, and ensures every detail reflects the distinctive charm and hospitality of Key West Historic Inns. As a trusted resource for our guests, this individual is skilled in handling a wide variety of requests and making the impossible feel effortless. By leveraging strong relationships with local merchants and service providers, the VIP Coordinator creates tailored experiences that enhance each guest’s visit. This includes arranging transportation, restaurant reservations, curated local experiences, wellness services, special celebrations, and other personalized requests. The role also provides guidance on hotel amenities, property events, and local attractions to ensure guests feel fully supported throughout their stay.

Requirements

Minimum of 2 years hospitality, concierge, guest relations, or luxury service experience required
Hilton experience preferred
Strong knowledge of Key West and surrounding attractions
Flexible scheduling with availability on nights and weekends often
High school diploma or equivalent required
Read, write, speak and understand English. Good verbal and written communication skills (e-mail guests, end of shift reports, pass down logs, communication with guests and hotel staff)
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to anticipate guest needs and exercise sound judgment
Ability to multitask and prioritize in a fast-paced environment
Professional, polished, and guest-focused demeanor
Proficiency in property management systems and standard computer applications
Self motivated; possess overwhelming desire to be of assistance to guests – enjoy serving others
No employee will pose a direct threat to the health/safety of self or others.