VIP Concierge

ASM Global•Los Angeles, CA

1d•$19•Onsite

About The Position

Legends Global, the leader in privately managed public assembly facilities, has excellent openings for the VIP Concierge at The Greek Theatre. Responsible for supporting the Director of Sales in an event operation role. Provides the necessary support to make the entire Sales Department function in an efficient and effective manner at events. This position will greet and assist guests in VIP areas at all events including answering questions that arise. This position represents the facility with outstanding friendly custom service. This position will also report problems or concerns to appropriate department.

Requirements

Must be 18 to apply.
Received High school diploma or GED; and at least six (6) months customer service experience preferred.
Remain flexible and adjust to situations as they occur.
Must be able to work irregular hours including late nights, weekend and/or holidays as needed.
Must be able to stand and/or walk for hours at a time.
Must be comfortable working outdoors in both hot and cold weather
Ability to deal tactfully in stressful situations and stay calm under pressure.
Professional presentation, appearance, and work ethic
Ability to speak and understand English
Must be able to work in a fast-paced, diverse environment
Convey strong verbal & interpersonal skills
Follow oral and written instructions and communicate effectively with others in both oral and written form.

Nice To Haves

Entertainment Industry experience a plus!
Spanish speaking is a plus

Responsibilities

Assist in creating the VIP Experience for clients with outstanding customer service in a high-pressure environment.
Provide exceptional customer service by addressing and resolving guest inquiries and concerns
Ensure Box Suites, VIP Lounge and other VIP Areas are set up to standard, including cleanliness and presentation, according to plan provided by Senior Sales Manager
Physically move chairs, tables, and other equipment in the Box Suites and other VIP Areas.
Assist ushers in guiding guests to their seats and providing necessary directions or information
Occasionally take pictures of VIP guests in premium areas as requested by Senior Sales Manager
Review and distribute tickets/credentials for guest lists.
Check for proper credentials for access to VIP Areas.
Answer general questions about the theatre and provide assistance when needed.
All other duties and responsibilities as assigned.