VIP Casino Host- Full Time (Harrah's Ak-Chin Casino)
About The Position
As a member of the Casino Marketing team, the role of the VIP Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions. The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. Members of this team will operate in a highly collaborative way and will deliver on Harrah’s service promise, while be held accountable for all service opportunities that may arise.
Requirements
- Sharply honed interpersonal skills
- Inspire confidence and exude authenticity with regard to both guest and team interactions
- Inherent customer service skills
- Passion for customer care
- Commitment to proactive service and recovery as necessary
- Operate in a highly collaborative way
Responsibilities
- Manage all aspects of a customer journey while on property
- Coordinate with account development team members on pre- and post-trip planning
- Delight guests and exceed their expectations through gracious, enthusiastic, and personalized service
- Resolve customer issues using real time customer data and alert systems
- Deliver on Harrah’s service promise
- Accountable for all service opportunities that may arise
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
