LIV | VIP Business Development Host

Fontainebleau Florida Hotel•Miami Beach, FL

12d

About The Position

Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career. Responsibilities The VIP Business Development Host position will play a key role in selling and marketing the nightclub, dayclub, and other services to guests while focusing on the development of a clientele list to whom to sell. The ideal candidate creates and fosters customer relationships and ensures that their special requests are met while adhering to Fontainebleau service standards. Examples of Duties, includes but is not limited to the following : The following and other duties may be assigned as necessary:

Requirements

Must be at least 21 years of age.
High School diploma or equivalent required
Two (2) years of experience in customer development, customer relationship management, or a related role within the nightlife or hospitality industry
Strong understanding of the nightclub industry, market dynamics, and customer preferences
Highly motivated and energetic personality with a strong commitment to excellence in hospitality
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English. Written communication skills in English may also be required.
Team Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
Excellent communication and interpersonal skills
Demonstrated ability in maintaining consistent, high-quality service levels
Basic computer skills, including proficiency in MS Office
Ability to maintain confidentiality of sensitive guest and company information
Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
Work in a fast-paced, busy, and somewhat stressful environment

Responsibilities

Regularly and customarily prospect for and convert new potential guests and repeat guests by interacting with them in other bars, clubs, restaurants, and resort properties outside the Hotel’s premises.
Regularly and customarily conduct face to face meetings with potential club guests throughout the community to create a clientele list to visit with and personally encourage to purchase tables, entries, and to generate spending at LIV events.
Generate sales and make, obtain orders, for tables, entries, and spending at LIV.
Provide information about the nightclub’s offerings, including VIP services, bottle service, and exclusive events through in-person interactions away from the Hotel property.
Establish and maintain strong relationships with VIP guests, influencers, and industry contacts to enhance guest satisfaction and encourage repeat visits
Build and maintain strong, long-term relationships with prospects and existing customers through in-person interactions.
Identify and qualify new leads through in-person networking, referrals, and cold outreach conducted in the field.
Promote and upsell VIP services, packages, and promotions to maximize revenue
Identify opportunities to enhance the VIP experience through partnerships, collaborations, or special offerings
Monitor VIP guest spending patterns and provide recommendations for personalized offerings and incentives
Anticipate and fulfill VIP guests’ needs, ensuring their comfort and satisfaction throughout their visit, including greet VIP guests upon arrival and providing a warm and personalized welcome
Engage in networking activities, attending industry events, and building a personal network of high-profile individuals
Work closely with the reservations team to coordinate, organize, and manage VIP table reservations, bottle service, and special requests, to ensure accurate and timely arrangements
Maintain an organized record of VIP guest preferences, special occasions, and other relevant information to personalize their experience during future visits
Handle last-minute reservation changes or adjustments with professionalism and efficiency
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.
Escort VIP guests to assigned tables or private areas and assist with seating arrangements.
This position requires that the VIP Business Development Host consistently spend a substantial amount of time—at least multiple hours a day, multiple times per week—off of the Hotel premises, conducting off-site sales and order generation work.