VIP Account Manager (Luxury Fashion)

Inspiration Commerce Group • New York City, NY

27d • Remote

About The Position

As we expand our luxury resale business ( HEWI ) into the US and double-down on our designer marketplace ( Italist ), We’re looking for someone to join us as a VIP Account Manager (Luxury Fashion) . In this role you'll partner with our VIP customers (high net-worth individuals and celebrities) to onboard them to our portfolio companies and ensure they have a delightful customer journey. Customers can consign their pre-loved luxury/designer items to be sold by us through HEWI , and then replace those products with latest-season inventory from Italist . You'll build a book of business and guide customers through their journey with us from end to end. This is a full-time, remote-first role in the USA .

Requirements

• Someone who has worked in luxury fashion or the designer re-sale space
• Someone who enjoys sales and account management; someone motivated by high variable compensation and uncapped commission
• Someone who genuinely loves fashion and accessores!
• Someone who thrives in chaos: throw you a new challenge on Friday, and you’ll know by Monday what you want to do and how you want to do it

Responsibilities

• Business Development : you'll source and onboard new customers to the ICG ecosystem. This will be through a mix of finding high-potential customers that are already shopping with us, and bringing on new customers through referrals, targeted sales/marketing, and networking events. You'll build and expand on a book of business, with ideal VIP customers spending >$40,000 annually.
• Luxury Consignment : through our business HEWI we can help customers to monetize their closet and make money off the products they loved and are ready to part with. You'll review what products customers have, help to determine what is best to be sold, coordinate the products being shipped to us, and communicate with the customer throughout the process of us authenticating and selling them.
• New/Next Season Purchasing : you'll act as a Personal Shopper to help customers find the best deals and curate their wardrobe with the brands and products that they love. This will be a mixture of understanding their style/vibe and balancing it with what is currently hot and on-trend.
• Escalated Tier 1 Customer Support : you'll be the dedicated point of contact and escalation point for any questions, issues or concerns that our VIP customers need support with.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed