Vino Volo General Manager - St. Louis Lambert International Airport

Paradies Lagardère • Saint Louis, MO

314d

About The Position

The General Manager at Vino Volo is responsible for managing the store to deliver excellent customer service and maximize sales opportunities. This includes coaching employees to provide a unique service experience, engaging customers in a sophisticated manner, and creating a relaxed environment despite the airport's stresses. The role also involves listening to customer feedback, ensuring compliance with alcohol regulations, and maintaining a clean store. Additionally, the General Manager will manage product offerings, inventory, and vendor relationships, as well as hire, train, and evaluate store employees.

Requirements

• Proven experience in food and beverage management.
• Strong leadership and coaching skills.
• Excellent customer service skills.
• Ability to manage inventory and vendor relationships.
• Knowledge of alcohol beverage control regulations.
• Experience in hiring and training staff.

Nice To Haves

• Experience in a high-volume retail or airport environment.
• Familiarity with wine and wine sales.
• Strong organizational skills.

Responsibilities

• Deliver and coach employees to provide exceptional customer service.
• Engage customers to help them discover and purchase wines.
• Create a relaxed and enjoyable environment for customers.
• Listen to customer feedback and respond to complaints.
• Ensure compliance with alcohol beverage control regulations.
• Maintain cleanliness and organization of the store.
• Manage product offerings and inventory.
• Create and print daily menus and manage wine offerings.
• Order, receive, and stock inventory.
• Negotiate prices with local vendors.
• Implement new products, policies, and corporate initiatives.
• Hire, train, and manage store employees.
• Schedule shifts for optimal customer service.
• Evaluate employee performance and handle payroll.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers