Vino Volo Associate

Paradies Lagardère

About The Position

Join Paradies Lagardère, an award-winning and innovative airport concessionaire known for delivering exceptional retail and dining experiences across the country. We are seeking passionate, service-driven individuals to join our team in a dynamic, diverse, and inclusive environment. Whether part-time, full-time, or seasonal, our opportunities place you at the center of exciting, high-energy concepts that keep travelers coming back year after year. At Vino Volo, you’re not just joining a team—you’re becoming part of a brand that elevates the travel experience through wine, hospitality, and meaningful guest connections. Working for Vino Volo, a Paradies Lagardère company, gives you the opportunity to create a meaningful and positive impact on both guests and the environment. As travel continues to evolve, our teams remain committed to delivering safe, high-quality experiences that customers can trust. In this role, you will be responsible for delivering a first-class guest experience while supporting sales and operational excellence.

Requirements

Passion for hospitality and creating elevated guest experiences
Strong communication and interpersonal skills
Interest or knowledge in wine and food pairings (training provided)
Ability to thrive in a fast-paced, high-volume environment
Team-oriented mindset with a willingness to support overall operations
Commitment to professionalism, service excellence, and brand standards

Responsibilities

Warmly greet and engage guests, take food and beverage orders, and provide detailed menu knowledge
Create a welcoming and memorable experience that leaves a lasting first and final impression
Demonstrate strong wine knowledge, including flavor profiles, pairings, and pricing
Identify opportunities to enhance the guest experience through thoughtful upselling of wine flights, glasses, food pairings, and retail bottles
Accurately and efficiently process all point-of-sale transactions
Build guest loyalty by delivering consistent, high-quality service
Maintain a clean, organized, and visually appealing work environment
Support all areas of the operation as needed, including seating, stocking, answering phones, and general upkeep
Collaborate with team members and leadership to ensure operational excellence
Address and resolve guest concerns professionally and promptly
Maintain current alcohol service certification and ensure responsible service at all times