Vineyard Stays & Experience Assistant

ONX Winery•Paso Robles, CA

6d•Onsite

About The Position

The Vineyard Stays & Experience Assistant is a cross-functional hospitality role responsible for delivering seamless, elevated, and highly personalized guest experiences across both ONX Vineyard Stays and Estate Vineyard Experiences. This role is designed for someone who doesn’t simply host guests—but creates moments, tells stories, and elevates every detail of the ONX experience. Operating at the intersection of luxury hospitality, storytelling, and operational excellence, this individual serves as both a concierge-level host and an estate ambassador. From curating bespoke guest itineraries and orchestrating luxury stays to leading immersive vineyard tours and tastings, this role ensures every guest interaction reflects the highest standard of ONX hospitality. The ideal candidate thrives in both guest-facing and operational environments, is energized by connecting with people, and brings a natural ability to anticipate needs, tell compelling stories, and create memorable, place-based experiences rooted in wine, land, and lifestyle.

Requirements

Naturally warm, engaging, and confident with a passion for creating meaningful guest experiences
Exceptional communication and interpersonal skills with the ability to connect authentically with a wide range of guests
Strong storytelling ability, bringing wine, land, and experiences to life
Requires knowledge of, or strong interest in learning:
Wine and tasting techniques
Vineyard practices and farming
ONX Wines and philosophy
Paso Robles wineries, restaurants, and local attractions
Highly organized with strong attention to detail and the ability to manage multiple priorities
Comfortable working within reservation systems, email communication, and office tools (Google Workspace, Microsoft Office)
Ability to work independently while maintaining accountability and high standards
Ability to lift up to 40–60 lbs and perform hands-on tasks as needed
Comfortable working both indoors (office/admin tasks) and outdoors (vineyard and estate environment)
Flexible schedule, including weekends, holidays, and occasional after-hours guest support
Applicants must be authorized to work in the United States without the need for visa sponsorship.

Responsibilities

Deliver white-glove, anticipatory service across all guest touchpoints—from pre-arrival planning through post-visit follow-up
Serve as a primary concierge and host, crafting personalized itineraries including winery visits, dining, and local experiences
Create seamless arrival and departure experiences that feel warm, polished, and intentional
Build authentic relationships with guests to enhance loyalty, satisfaction, and repeat visitation
Handle all guest communication (phone, email, and in-person) with professionalism, warmth, and brand alignment
Coordinate and execute daily operations of ONX Vineyard Stays properties with precision and attention to detail
Ensure all residences and guest spaces are impeccably prepared and consistently reflect luxury standards
Maintain awareness of guest profiles, VIP arrivals, celebrations, and special requests to personalize each stay
Manage reservations, booking systems, confirmations, and payments with accuracy and discretion
Support hands-on property readiness, including light staging, outdoor upkeep, and presentation
Maintain a strong presence across the estate, ensuring all guest-facing environments reflect ONX’s luxury and agricultural standards
Assist with light landscaping, outdoor setup, and maintaining the overall aesthetic of the property
Participate in basic animal care and farm-related tasks as part of the estate experience
Work comfortably outdoors in varying weather conditions while maintaining a polished guest experience
Assists in maintaining Kawasaki Mules (Utility Vehicles) used for tours, including refueling, cleaning, and monitoring tire pressure.
Collaborate across departments to support tastings, events, and guest experiences
Adapt fluidly between Vineyard Stays and Experiences based on business needs
Assist with additional operational initiatives, including:
Guest follow-up and communication
Marketing support (handwritten notes, invitations, local outreach)
Experience development and refinement
Uphold all safety protocols and ensure a secure and welcoming environment for guests
Share the ONX story through compelling storytelling, connecting guests to the land, farming practices, wines, and philosophy
Host VIP guests, private groups, and curated estate experiences with confidence and personalization
Promote wine sales, experiences, and club memberships in a natural, relationship-driven manner
Execute additional experiences such as vineyard picnics, private tastings, and seasonal offerings
Supports general vineyard supply inventory management, ensuring adequate stock levels for tour operations