Vim & Victor Shift Lead (1134)

The St. James•Springfield, VA

11d

About The Position

Description About The St. James: The St. James is the premier sports, wellness and active entertainment destination in the country, with 450,000 sq. ft. of developmental and competitive programs, teams and opportunities in more than 20 sports, and a wide range of premium fitness, wellness and entertainment experiences Our People & Culture: At The St. James, we are in the business of human development. Our success in delivering exceptional guest experiences—experiences that engage, inspire, and delight—depends on our ability to recruit, retain, and cultivate team members who embody the true spirit of hospitality. We seek individuals who are committed to personal and organizational excellence, who are proactive and action-oriented, and who thrive in a collaborative team environment. If you have a passion for service and a dedication to continuous growth, we want you to be part of our team. What we're looking for: You take gratification in making guests happy You take pride in seeing your teammates succeed You seek opportunities to advance your skills You perform at your best, cause that’s the only way you know how, and you can make it look easy We'd like to know about: Your most recent dining experience and the service you received What you enjoy about leading people? What does the word “hospitality” mean to you? What point of sales systems you are comfortable with? A time where you wish you would have communicated better.

Requirements

Able to work a varied schedule that include nights and weekends
A friendly, positive attitude and the ability to communicate effectively with our members and guests.
High school diploma/GED required
Prior experience in a reputable full-service restaurant.
Beverage and culinary knowledge.
A demonstrated passion for training extraordinary teams and motivating staff.
Passion and understanding of great customer service.
Understanding of food safety standards and protocol.
Extremely reliable and responsible.
Ability to organize, prioritize and plan.
Effective communication skills, coaching mentality, calm and effective disposition when under pressure, resourceful approach to problems
Ability to utilize a restaurant POS software platform
Background check and drug screening required
Knowledgeable of safety training, procedures and best practices used throughout the sports and wellness industry.

Responsibilities

Professionally lead shifts as the manager on duty.
Ensure stocks of inventory are maintained.
Confirm guest reservations and cancellations.
Interact with guests and members in a friendly, courteous and efficient manner.
Ensure FOH team is capable of meeting standards of Vim and Victor by motivating them to create exceptional guest experiences.
Open and Close the Restaurant for start and end of business.
Ensure restaurant is clean, functioning, maintained up to DOH standards and prepared for daily service.
Work effectively across departments.
Ensure key admin functions are consistently carried out.
Act as the right hand to the Restaurant Manager, to ensure that guests of Vim and Victor receive the best possible experience every single time.
Assist with building and training an extraordinary service team, ensuring they are well trained and consistently supported, and leading them through service.