Village Hotel Bartender - Full Time

Biltmore • Asheville, NC

97d • $18 - $22

About The Position

The Bistro Service Bartender will greet guests in the Bistro dining areas and provide world-class beverage and food service for the duration of their visit. Duties will include: preparing beverages; processing orders; engaging guests; and coordinating service for assigned area(s). Bartenders will deliver gracious hospitality and ensure all guests receive friendly, courteous and prompt service at all times following proscribed and established Biltmore service standards. In addition, staff will provide general support for the restaurant team, leadership, and company. Schedule varies, but will generally be between 3pm-11pm and weekend availability is required.

Requirements

• High school diploma (or GED). Additional training/certification(s) preferred.
• Ability to obtain TIPS, ALE and other related training required.
• Minimum of six (6) months experience bartending. Ideal candidates will have at least one (1) year of experience.
• Basic math skills; ability to create/follow recipes using proper mixology techniques.
• Demonstrated commitment to delivering world class internal/external guest service.
• Outstanding interpersonal and communications skills; must be able to engage with wide variety of guests and interact in a friendly and professional manner.
• Proactive, exercises good judgment; can creatively problem solve and anticipate needs of guests; keen attention to detail with a focus on quality and service.
• Strong organizational skills; must be able to multi-task and prioritize work.
• Ability to quickly acquire knowledge about Biltmore, special activities/events, and Asheville and surrounding areas.
• Must be 21 years of age or older.

Nice To Haves

• Additional training/certification(s) preferred.

Responsibilities

• Serve food and beverages in a friendly, efficient manner according to standards.
• Keep bar and public areas neat, clean, and free of debris at all times.
• Anticipate guests’ needs, respond promptly and maintain positive guest relations at all times.
• Resolve guest complaints/issues to standards, ensuring guest satisfaction.
• Make sure area(s) are properly stocked, prepped, and set.
• Opening/closing duties/responsibilities as assigned.
• Create alcoholic beverages in a timely manner following approved recipes.
• Create espresso beverages in a timely manner, utilizing equipment properly.
• Cleaning and organizing back stock areas.
• Changing half barrel kegs, lifting cases of wine and beer, and other physical tasks.

Benefits

• $18-$22/hour or more dependent on business volume ($8.50/hour plus tips).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees