Hualalai Villas & Homes - Villa Rental Coordinator - Full Time

Four Seasons Hotels and Resorts

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat. HUALALAI VILLAS & HOMES VILLA RENTAL COORDINATOR The Four Seasons Resort Hualalai is looking for a Villa Rental Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Villa Rental Coordinator’s have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Requirements

A valid driver’s license and a current traffic abstract are required.
Successful candidate must possess legal work authorization in United States
Required to obtain a Drivers Abstract when working in roles which may require driving a vehicle
Weekend & Holiday availability required
High school diploma and 2 years administrative experience required.
Excellent Verbal and Written Communication skills.
Strong Customer Service skills.
Familiar with Word, Excel and Outlook.

Nice To Haves

Previous experience in hotel reservations, front desk/concierge or vacation rental reservations preferred.
DocuSign and Opera preferred.

Responsibilities

Book villa and home rental reservations and ensure exceptional rental experiences.
Respond to telephone, email and web-based inquiries for villa and home rentals, including tours of prospective guests and travel agents.
Coordinate transactions of guest reservations, including drafting and execution of rental agreements.
Assist with the development of collateral materials for consumer distribution.
Perform periodic inspections of unoccupied rental units.
Maintain guest files and database for future tracking and marketing purposes.
Manage inventory, front desk, reservations and accounting in property management system.
Maintain reservations spreadsheets, Rental Agreements and archiving of rental records.
Prepare and maintain Owner files, complete with a detailed inventory list of the furnishings in each rental residence.
Assist with the preparation of financial reports as needed.
Assist in providing forecasts of the rental program for operations.
Work closely with the Property Managers and the Concierge to ensure the highest quality rental experience for the guest.
Work closely with the Property Managers and homeowners in maintaining the rental units.
Complete special projects or any other duties as requested from time to time.
And More!