Villa Owner Relations Coordinator

EOS•Marathon, FL

11d

About The Position

The Villa Owner Relations Coordinator is part of the Villa Operations team, reporting directly to the Senior Manager of Villa Operations. This position is responsible for the property management of villas in the Resort’s Rental Management Program and is focused on communicating with Villa Owners, other departments at the Resort, and coordinating with 3rd Party Vendors for proper maintenance of the Villas. Some of the duties this role is responsible for: Serve as the primary point of contact for Villa Owners, ensuring clear, timely, and professional communication Manage high-volume phone calls and shared inbox communications with strong response times Coordinate and track maintenance requests through a work order/ticketing system Schedule and oversee third-party vendors for villa maintenance and repairs Conduct routine villa inspections and complete detailed reports Coordinate with Housekeeping, Engineering, and Front Office teams to maintain villa readiness Assist with villa reservations and owner requests Support membership program administration (cards, guest passes, etc.) Manage vendor access (keys, scheduling, on-site coordination) Place villas out of order for maintenance or emergencies as needed Troubleshoot and resolve guest and owner concerns quickly and professionally Assist with month-end financial reconciliation and owner revenue reporting Ensure villas meet luxury hospitality standards and brand expectations

Requirements

Strong customer service & relationship management skills
Excellent written and verbal communication
Proven ability to multi-task in a fast-paced hospitality or property management environment
Strong problem-solving and organizational skills
Ability to work collaboratively with cross-functional teams
Detail-oriented with a proactive mindset
Flexible schedule, including weekends/holidays as needed

Nice To Haves

Previous experience in hospitality, property management, guest services, or operations preferred
Experience coordinating vendors, maintenance, or facilities is a plus
Proficiency in Microsoft Office (Excel, Outlook, Word)
Experience with work order systems or property management systems (PMS) preferred

Responsibilities

Serve as the primary point of contact for Villa Owners, ensuring clear, timely, and professional communication
Manage high-volume phone calls and shared inbox communications with strong response times
Coordinate and track maintenance requests through a work order/ticketing system
Schedule and oversee third-party vendors for villa maintenance and repairs
Conduct routine villa inspections and complete detailed reports
Coordinate with Housekeeping, Engineering, and Front Office teams to maintain villa readiness
Assist with villa reservations and owner requests
Support membership program administration (cards, guest passes, etc.)
Manage vendor access (keys, scheduling, on-site coordination)
Place villas out of order for maintenance or emergencies as needed
Troubleshoot and resolve guest and owner concerns quickly and professionally
Assist with month-end financial reconciliation and owner revenue reporting
Ensure villas meet luxury hospitality standards and brand expectations