Villa Manager

AccorHotel • Wailea-Makena, HI

49d • Onsite

About The Position

The Villa Manager is tasked with maintaining the utmost standards of cleanliness and upkeep for The Villa Collection to include 37 two- and three-bedroom villas, while also providing outstanding and exclusive service to our guests. Furthermore, the Villa Manager will support the supervision and care of designated VIP guests in accordance with the resort's established standards.

Requirements

• High School diploma or equivalent or vocational training
• Minimum two (2) years previous supervisory/management experience in hotel operations in Front Office operations required
• Superior leadership and coaching skills with a proven track record of developing and motivating career minded Front Office professionals
• Exceptionally strong guest service orientation and training skills background
• Must have cash/float handling experience
• Valid Driver’s License required
• Clean Driver’s Abstract required
• Maui County Liquor Card required
• All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA).
• This Position does not offer sponsorship of Work Visas.
• Resumes submitted that cannot fulfill these requirements will not be considered.

Nice To Haves

• College or University degree in Hotel Management preferred

Responsibilities

• Create curated stay for Villa guests by delivering on the highest of standards, bespoke service and continuously seeking to enhance the service touchpoints
• Serve as the direct contact with all Villa Guests, being a point of contact for pre-stay, during and post stay
• Liaise with other departments to ensure the smooth management of the villa operations, this includes being responsible for cleanliness of Villas (prior to arrival, occupied service and turndown), Maintenance and Up Keep of Villa, thus being actively involved in ongoing inspections, follow up of Work Orders and Preventative Maintenance and within the F&B division
• Assist guests with Concierge related activities and collaborate with Concierge team to enhance itineraries for our guests
• Solicit feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment
• Reviews arrival reports and VIPS's to ensure all special requirements are met or exceeded
• Develop, implement and sustain guest service standards
• Upholds the highest standard of internal and external customer service at all times
• Coaches and mentors colleagues by creating an environment that allows employees to achieve job fulfillment and provides a path for career development with Fairmont Hotels and Resorts
• Conducts and participates in monthly communication meetings
• Monitors and provides feedback on monthly labor expenses
• Participates in yearly budgeting process and strategic planning/marketing planning
• Develops, implements and maintains new incentives to motivate employees and maximize hotel revenue
• Ensures effective utilization and productivity of all staff through staff planning, hiring and scheduling while adhering to budget parameters
• Effectively maximizes inventory levels during high occupancy/sold out nights
• Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned
• Actively participate in the Fairmont Kea Lani, Maui’s committee(s)
• Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.

Benefits

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal and sick days
• Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees