Viewing Assistant

Bonhams•London, CA

About The Position

Bonhams is looking for casual team members to join its Viewing Assistants team. This flexible support role assists the specialist departments and support functions during the busier periods of the auction calendar and provides individuals with an introduction to the Auction industry. It includes support in the galleries during public viewings and sometimes assisting with installing and de-installing auctions. There will also be the opportunity to assist our Client Service Team at Front of House positions during busier moments and at times Specialist departments with support work. The maintenance of viewing standards, safety and security of artwork on display should be a priority at all times. Providing high standards of client service whether in a Gallery or Front of House position should also be a focus. On occasions you will be asked to assist with the movement of artworks pre and post-auction, ensuring safe handling throughout. This is a flexible position with work only available when additional assistance is required. This can be during normal working hours, at weekends or evenings and can include work at our London premises and at times off-site locations.

Requirements

Efficient, hard-working, prepared to take the initiative
Able to work calmly under pressure
Excellent client service skills
Flexible approach to work, honest and highly self-motivated
Able to work evenings and weekends, or offsite when required
Flexible team player
Punctuality
Proactive approach to serving client demands
Computer literate

Responsibilities

Provide support for the department during public views - checking the quality of displays, consistency of signage and general standards of cleanliness
Be aware of and follow all best practices concerning the handling of art and objects and health and safety controls in the workplace
Ensure the safety of the artworks and clients in the gallery as well as identify and escalate any issues such as trip hazards, loose hangings or similar
Ensure all lots, lot cards and any tags are arranged correctly and that any case/ cabinet doors are closed unless instructed otherwise
Ensure that the saleroom is always attended by viewing staff and adequate cover is provided to attend to client requests or ensure safety of the property
Respond to client requests for handling / presenting works
Refer client requests for condition reports, catalogues or sale specifics to the appropriate staff to ensure the service of standards are met and accurate sale information is provided
Ensure clear and frequent communication with colleagues and Management, ensuring any issues are escalated in a timely manner
Install artworks and objects, requiring the use of hand and power tools upon occasions
Regular heavy lifting, including moving large paintings, sculptures, works of art, furniture, saleroom equipment and display cabinets
Maintain high degree of vigilance for the safe custody of goods on viewing and auction days, reporting any anomalies to the manager
Ensuring that all key areas in the building are clear and operational at all times
To be appropriately attired
To provide excellent client service at all times
Accurate locating of property within the salerooms and in collections
To safeguard and protect the condition of artwork at all times
Move, handle and pack artwork between and within Bonhams locations in compliance with company manual handling and health and safety policies
Prepare the gallery before the commencement of the auction ensuring all the necessary equipment is available and in place
Ensure all accidents, damage or loss are immediately reported to the Head of Saleroom and a report is sent to the correct internal email for record purposes
Cover Front of House positions including the reception desk
Provide excellent client service whilst assisting clients with walk-in valuations and appointment check ins with our specialists