VIE- IS&T Operations and Training (m/f)

Alstom•Rochester, NY

41d

About The Position

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Type of contract: Volontariat International en Entreprise (VIE). To know more about the VIE program, click here Could you be the IS&T Canada Operations VIE in Rochester, NY, United States we're looking for? Your future role Take on a new challenge and apply your IT infrastructure and operations expertise in a cutting-edge field. You'll work alongside collaborative and innovative teammates. The IS&T operating model focuses on business value and innovation while delivering operational excellence: Development of cost-efficient services and standard solutions Improvement of performance, efficiency and agility on business as usual activities with focused KPIs Measure performance of IS&T services provided to internal customers Provide support to end users locally and through Service Desk Aligning local priorities and resources to support global processes and services The IS&T model is driven by 4 key principles: Standardize business processes Address regional priorities Improve IS&T cost variability and efficiency Leverage new technologies to bring value to the business The IS&T Canada Operations VIE will be reporting to Canada IS&T Operations Manager and will be one of the main faces of IS&T to our users.

Requirements

Bachelor's Degree in Computer Science, Business, Engineering, or equivalent education and experience
Proven experience in end-user support
Fluency in English (Spanish and Portuguese are a plus)
Strong communication skills - ability to collaborate with international teams across organizational levels
Effective presentation skills - capable of delivering training and presentations to diverse audiences
Result-oriented and self-driven mindset
Data-driven approach - extensive knowledge of statistics is a plus
Intellectual curiosity and creativity
Willingness to work autonomously in an international environment
Teamwork and collaboration skills
Flexibility to travel for business purposes

Responsibilities

Support the Operations team in the execution of project work packages, activities, documentation, quality assurance, reporting, and process improvements.
Active role in planning and managing training and communications across the Americas.
Apply templates and records to document project activities following defined standards
Manage small projects including: Ipad/Mobile management PC management Printer replacement
Work closely with end users and the Operations team to identify and resolve concerns.
Assist in discovery of the tools and network for various sites.
Work under the direction of the Country Operations Manager
Performs related responsibilities as required