Video Teller (Baton Rouge, LA)

Pelican State Credit Union • Baton Rouge, LA

6d • Hybrid

About The Position

The Video Teller is responsible for assisting members with financial transactions, servicing existing accounts, and building member relationships through video conferencing, and interactive video phone calls. The Video Teller maintains thorough knowledge of Credit Union products and services and uses consultative selling to identify cross-sell opportunities. A courteous, professional demeanor, the ability to effectively communicate via email as well as video conference, and a high level of integrity are essential to this role. Must be able to support and thrive in a sales and service culture.

Requirements

• 1 year of customer service experience
• A high school education or GED
• Excellent communication and customer service skills across video, written, and telephone platforms.
• Ability to adapt to new technology and processes, working in multiple systems simultaneously
• Strong problem-solving skills with the ability to effectively multi-task under pressure in a video-based environment
• Solid working knowledge of MS Office products, including Word, Excel, and Outlook.

Nice To Haves

• Prior experience in a video/remote environment and/or sales experience within a financial institution is preferred

Responsibilities

• Process transactions through video transmission via the Interactive Teller Machine (ITM).
• Work with multiple software programs concurrently to complete transactions and communicate with multiple members simultaneously.
• Exhibit in-depth knowledge of Credit Union products and services while upholding quality service standards, established controls, security procedures, and compliance regulations.
• Provide information and referrals to members seeking other services.
• Achieve all required performance goals and maintain quality measurements.
• Balancing the teller drawer.

Benefits

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account contributions for eligible employees
• Employer-Paid Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays each year, which includes a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees