Video Teller, Spanish Bilingual

TTCU • Tulsa, OK

24d

About The Position

Through video transmissions via the Interactive Teller Machine (ITM), process member transactions demonstrating efficiency and good utilization of time in order to assist as many members as possible without negatively impacting the quality of the transaction. Responsible for balancing regularly to ensure accuracy in all teller transactions and making supervisor aware of any needs (supplies, concerns, etc.) to avoid delays in processing. Contribute to the achievement of cross-sell goals by building trusting relationships with members, staying informed on current products, services and promotions and by utilizing Touché Customer Relationship Management (CRM) to help determine member needs and refer appropriate services. Build caring relationships and earn the trust of TTCU members by providing accurate, thorough answers to member questions via Teller Now Video and phone, call queues and/or member facing, utilizing various resources including handouts, peers and supervisors.

Requirements

• High School Diploma or GED required
• Must have and maintain a valid driver's license
• 6 months demonstrated customer service ability
• Basic knowledge with Microsoft Office (Word, Excel, PowerPoint, SharePoint (Teams) and Outlook)
• Ability to navigate the Internet using Chrome, Edge, Internet Explorer
• Ability to learn proprietary computer software such as Keystone, OnBase, Touché, Concur and Cisco Agent Desktop
• Intermediate written and verbal communication skills are required to effectively interact with members regarding financial transactions which may involve problem resolution and offer educational information regarding products and services.
• Ability to work with confidential information and maintain confidentiality at all times.
• Ability to create an atmosphere which promotes TTCUs Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic and professional demeanor while providing extraordinary service to members and fostering teamwork among employees.
• Must be able to perform job functions either independently or under supervision and work effectively on own.
• Must be able to plan their own work activities as well as take direction.
• Must be able to read and carry out various complicated written and oral instructions.
• Must be able to speak clearly and deliver information in a logical and understandable sequence.
• Must be able to perform basic mathematical calculations with extreme accuracy.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Responsibilities

• Process member transactions via ITM
• Balance regularly to ensure accuracy
• Contribute to cross-sell goals
• Answer member questions via Teller Now Video and phone

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees