Video Teleconferencing (VTC) Support Specialist

Link Solutions, Inc. • Adelphi, MD

119d • $43,000 - $72,000

About The Position

Link Solutions is seeking a Video Teleconferencing (VTC) Support Specialist to join our team at Adelphi, MD. The Video Teleconferencing (VTC) Support Specialist will be responsible for ensuring smooth and reliable video conferencing experiences for our organization. Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations.

Requirements

• Must be a U.S. Citizen.
• Must have an active DoD Top Secret Clearance.
• Five (5+) years of experience supporting VTC requirements or an AA Degree with two (2+) years of experience in VTC support or related IT field.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
• Knowledge of video teleconferencing systems such as Microsoft Teams.
• Troubleshooting skills for hardware, software, and network issues.
• Proficiency in managing IT support ticketing systems.
• Solid understanding of network protocols and connectivity.
• Experience with audio/visual equipment setup and maintenance.

Nice To Haves

• Relevant VTC certifications (e.g., Zoom Certified Professional, Cisco Certified Technician).
• Outstanding customer service skills with the ability to explain technical concepts to non-technical users.
• Bachelor's degree in IT, Computer Science, or related field (preferred).
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Responsibilities

• Set up, configure, and maintain video teleconferencing systems and equipment.
• Provide real-time technical support for VTC sessions, resolving issues promptly.
• Troubleshoot hardware, software, and network connectivity problems.
• Manage and prioritize support tickets through IT ticketing systems.
• Conduct regular system checks and perform preventive maintenance.
• Train and assist users on VTC technologies and best practices.
• Collaborate with IT teams to optimize VTC infrastructure and performance.
• Document technical processes, solutions, and user guides.
• Stay updated on the latest VTC technologies and industry trends.

Benefits

• Paid holidays
• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid long and short-term disability
• Life insurance
• Referral bonuses
• Relocation reimbursement incentive
• Certification reimbursement program
• Retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees