Video Teleconference Technician

Chugach Government Solutions • New Orleans, LA

7d • Onsite

About The Position

The Video Teleconference Technician operates and supports video teleconferencing and associated with audiovisual systems. Responsibilities include operating equipment, assisting users during conferencing sessions, monitoring system performance, troubleshooting issues, and maintaining documentation related to conferencing activities.

Requirements

• High School diploma or equivalent.
• Experience supporting video teleconferencing systems or audiovisual equipment.
• Top Secret eligibility and access required.

Responsibilities

• Operate video teleconferencing equipment including powering equipment on, verifying proper operation, setting audio levels, and positioning camera functions.
• Perform secure and non-secure video teleconference setup.
• Operate or assist in operating session control panels, studio control units, and associated audiovisual equipment.
• Provide assistance to users conducting video teleconference sessions including conference preparation.
• Monitor video teleconference equipment and system performance during conferences.
• Report equipment or network problems to appropriate personnel for maintenance or repair.
• Perform maintenance, troubleshooting, overhaul, and repair of video teleconferencing equipment.
• Ensure stable conferencing system operations including connection setup and monitoring of conferences.
• Implement troubleshooting procedures for loss of connection, degraded connection, or other conferencing system anomalies.
• Perform system checks and dial-in connection verification for unclassified and secure conferences.
• Maintain detailed logs of conferencing activities and operational actions.
• Document conference information including participants, conference identification, host point of contact, scheduling activity, conference duration, and issues encountered.
• Record technical information including bandwidth utilization and connection path information.
• Assist users with operation of video teleconference equipment and associated audiovisual equipment including briefing computers and projectors.
• Provide basic instruction to personnel on the operation of video teleconference equipment and associated audiovisual systems.
• Escalate unresolved conferencing system issues to higher level technical support when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees