Video Surveillance System Field Technician

City of Philadelphia • Philadelphia, PA

8h • Onsite

About The Position

The City of Philadelphia, with a workforce of over 25,000 people, is a large employer operating through principles of service, integrity, respect, accountability, collaboration, diversity, and inclusion. The Office of Innovation & Technology (OIT) is the central IT agency, and within it, the Video Surveillance System (VSS) team manages the City's Police Video Surveillance equipment and network, including software administration, data storage, and integration of external video feeds. This position involves daily field operations and emergency requests to support public safety. Key tasks include installing data lines and optical fiber cabling, programming IP surveillance cameras and License Plate Readers for Police and other City agencies, repairing and installing cameras, and maintaining wireless infrastructure on street furniture and rooftops. The technician will collaborate with other field technicians, network management, project management, and Police in managing the video network.

Requirements

• 2 years applicable work experience
• High School Diploma or equivalent
• Proficiency in MS Excel, Word, and PowerPoint
• Strong passion for delivering the highest quality of customer service
• Excellent verbal and written communication
• Innovative technical aptitude
• Understanding of networks, software apps, and programming
• Dependable and punctual
• Ability to read and interpret mechanical drawings, specifications, and schematics
• Ability to lift a minimum of 95 lbs
• Ability to access all areas of route vehicle, including loading & unloading materials
• Ability to access and maneuver in, and tolerate small crawl spaces
• Ability to effectively communicate across all lines of business, and with all levels of management
• Ability to adapt quickly to changing priorities
• Ability to evaluate situations and resolve problems
• Ability to work independently with minimal supervision
• Ability to recognize and identify alarm sounds and sights
• Ability to reach and work above one’s head
• Ability to climb ladders and tolerate heights reaching a minimum of 12 feet
• Ability to work well with others in a team environment
• Ability to multitask
• Experience programming/installing Genetec, Exacq, Pro-Watch, Keyscan, DMP, Bosch, Fire-Lite, Sony and other security systems and end points
• Knowledge of Computer networks: VLANS, switches, power over-Ethernet
• Experience with Fiber optic splicing and structure cabling

Responsibilities

• Install and program low voltage electrical devices / alarm panels for security, phone system, CCTV (IP and analog), controlled access and networking
• Survey and prepare indoor and outdoor sites for testing of controlled access, and CCTV (IP and analog)
• Install, maintain, and repair access control and CCTV (IP and analog) systems
• Responsible for catalog and inventory of equipment, such as cameras, switches, servers, and license users
• Tracking vendor work orders and invoices in developed database
• Provide technical assistance in researching, evaluating and recommending surveillance installation
• Schedule or coordinate services with vendors
• Test and evaluate new equipment to ensure it meets manufacture and City standards
• Perform other job assignments as needed & directed by management
• Perform testing of controlled access panels and CCTV (IP and analog) equipment noting deficiencies and trouble signs/signals
• Correct trouble signals in alarm panels, controlled access CCTV (IP and analog), and perform repairs when needed
• Read wiring diagrams and system blueprints to ensure proper and safe installation
• Run and install wire per manufacturer specifications and code
• Perform on-site troubleshooting
• Complete necessary paperwork in accurate and legible manner
• Discuss deficiencies noted with management, explaining the problem and its resolution
• Complete inspection reports
• Monitor, test, inspect, service and replace CCTV (IP and analog) and other wireless devices including sensors and other end devices
• Keep work truck clean and organized
• Manage installation job site in an efficient and safe manner keeping it clean, organized and professional
• Maintain a valid driver’s license and safe driving record
• On Call duties as required including responding and resolving after hour and weekend trouble calls if needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees