Video Surveillance Agent

Zeus Fire and Security • Honolulu, HI

1d • $19 • Onsite

About The Position

Monitoring video feeds from security cameras to detect activity and report incidents. Monitoring alarms to ensure that they are functioning properly. The Alarm Monitoring Center is a 24/7 operation and the employees work various shifts to ensure the operation runs smoothly.

Requirements

• Onsite position
• Ability to work flexible days and hours, including weekends, holidays and nightshift
• Shift: 2:00 pm to 10:30 pm
• Customer Service experience required
• Ability to follow directives and specific procedures
• Ability to troubleshoot and find solutions and resolution
• High school diploma or equivalent required
• Good communication skills required
• Basic data entry and retrieval skills required
• Ability to work flexible days and hours, including weekends, holidays and nightshift

Responsibilities

• Ability to review and discern appropriate actions based on video footage
• Ability to watch multiple videos/monitors simultaneously
• Handle and bring to resolution, inquiries from customers and police regarding dispatch
• Answer and follow-up on video alarm signals
• Record all necessary information on accounts pertaining to calls and or/alarms received
• Acknowledge, review, load alarm videos and images via our automation system
• Initiate outbound calls to customers, police agencies and emergency contacts
• Provide basic support to all customers
• Respond to questions from customers regarding alarms and procedures
• Maintain acceptable Customer Service Evaluations
• All other miscellaneous responsibilities and other duties as assigned

Benefits

• Compensation starts at $19.00/hour
• We offer a full benefits package, including health, dental, and eye insurance, STD and life Insurance, a 401k savings plan, paid time off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED