Video Surveillance Administrator I

Texas A&M University System • College Station, TX

4d • $4,125

About The Position

The Video Surveillance Administrator I is responsible for administering routine keyless systems, related services, and projects. Administers the University video management system and access control system

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• Must have a Class “C” vehicle operator’s license or ability to obtain within 30 days of employment.
• Must be able to obtain Avigilon ACC certification within 90 days of employment
• Knowledge of working with video surveillance access control systems.
• Strong organizational skills.
• Ability to read blueprints and understand access control system design.
• Ability to communicate well and manage multiple tasks.
• Working knowledge of spreadsheet and word processing software.
• Ability to multi-task and work cooperatively with others.
• Excellent verbal and written communication skills.
• Ability to promptly respond to emergency calls.
• Excellent customer service skills.
• Ability to read blueprints and understand access control system design.
• Must have ability to remain stationary for long periods of time.
• Occasionally required to lift and/or move heavy weighted objects.
• Ability to move about buildings and throughout campus.
• Ability to navigate in cramped spaces.
• Occasionally ascends and descends a ladder.
• Occasionally required to work in outdoor weather conditions.
• This position is security sensitive.
• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU regulations and procedures.
• Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc., and are therefore required to report to work and remain on duty unless/until relieved by the direct supervisor.
• Works to cover shifts, or take emergency call, on evenings, weekends, and holidays as required.

Nice To Haves

• 2+ years video surveillance installation or system design experience.
• 1+ years video surveillance system administration experience.
• 1+ years’ experience with Avigilon system administration.
• Avigilon ACC or comparable software.
• Experience working with system integrators.

Responsibilities

• System Administration / Application Support - Responsible for oversight of system administration functions for the institution’s Audio Video Surveillance system.
• Implements strategies to provide the most secure, functional, and accessible Audio Video Surveillance systems to authorized individuals according to university standards.
• Supports the overall efforts of the facility access and security team.
• Serves as a technical consultant with broad consulting responsibility.
• Works with department leadership and other departments to coordinate requirements for Audio Video Surveillance systems.
• Assists with recurring administrator training, recurring audit procedures, programming, and naming conventions documentation.
• Other duties as assigned.
• Service - Provides advanced administrative and technical support for the video surveillance administrative team.
• Responsible for implementing and administering video surveillance installation, maintenance and support standards.
• Assists leader to execute ongoing system maintenance and upgrades with service providers such as Avigilon and others.
• Assists their manager to develop and implement technical requirements, recommendations and best practices for the installation/maintenance of video surveillance systems.
• Assists customers with identification of issues related to cameras and NVRs.
• Advises the university and customers in implementing video surveillance systems, system upgrades and other video surveillance projects.
• Provides on-call support on nights and weekends as needed.
• Administrative - May assist with pulling reports and summaries for management and/or users including status reports, problem reports, progress summaries, and system utilization reports, etc.
• Helps coordinate the development of video surveillance administration support standards.
• Coordinates ongoing system maintenance and upgrades with service providers such as Avigilon and others.
• Monitors customer service and ensures service level agreements and standards are being met.
• Cross platform support - Supports system administration related to the institution’s access control system.
• As needed assists with system administration of Avigilon ACM.
• Department Objectives / Customer Service - The facility access and security team is committed to providing courteous, responsive, quality service to our customers by fostering a respectful, positive, and welcoming environment for all.
• Employees are responsible for the following: maintaining 100% on time compliance with all university required training for all employees; approving time worked and requesting appropriate leave in a timely manner; reading and responding to e-mail; reviewing/reading information listed on the department intranet; performing assigned tasks in a safe manner and utilizing personal protective items/equipment as appropriate or instructed by supervisor or department; reporting unsafe actions or conditions to supervisor immediately and supporting and following unit/department safety guidelines, practice, and policies.
• Persons in this position will be required to drive state a vehicle to travel to various parts of campus and are considered essential when the University declares an emergency, campus closure, class cancellations, etc.
• Infrastructure - Works with system integrators and department leaders to provide resource estimates and progress reports; may serve on committees to develop technical and security standards and direction; ensures that all work is accurate and in compliance with university standards.
• Actively participates in Incident, problem, change, project management processes.
• Assists in the design, acquisition, installation, maintenance and support of video surveillance systems across the enterprise.

Benefits

• Benefit Programs
• Retirement
• Employee Discount Program
• Flexible Spending Accounts
• University Holidays
• Training and Development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level