Video Production Associate

VERITEXT LLC • Atlanta, GA

5h • Remote

About The Position

Providing our clients with exceptional service is the foundation of our business. The Video Production Associate (Corporate)
serves as a highly effective communicator who functions as an intermediary between staff and clients.

Requirements

• 1+ year of related experience
• Assertive, proactive and efficient with excellent problem solving and follow up skills
• Customer service oriented with strong interpersonal skills and the ability to respond to requests promptly and accurately
• Excellent attention to detail, highly organized and able to multi-task
• Must possess excellent written and verbal communication skills
• Must possess strong written and verbal communication skills with a focus on client service interaction
• Able to document written and/or verbal communicated requests while accurately and concisely entering information into our proprietary database (VISION)

Responsibilities

• Understand department targets and strive to meet and exceed them
• Understand Veritext products and services in order to relay all available options to our clients
• Understand fees associated with the various services and products the video department offers
• Resolve issues surrounding video assignments and escalate, as needed, to ensure prompt and accurate resolution
• Liaison with interoffice departments to ensure prompt and accurate resolution of pending issues
• Accountability for company issued trainings and ever-changing protocols
• Develop a working knowledge of our proprietary database (VISION) and its functions as it relates to video services
• Maintain a professional, enthusiastic, and empathetic demeanor while operating in a team-oriented, high volume, communication-focused environment (phone and e-mail)
• Handling other related projects and duties as our clients’ needs arise

Benefits

• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 4 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed