Video Product Specialist

Topaz Labs • Dallas, TX

86d

About The Position

We're looking for a smart and motivated Product Specialist to help customers succeed with Topaz Video AI through answering questions and creating tutorials, videos, and other documentation. Proactively identify opportunities to improve the customer experience, and own the process of implementing them. This is a true cross-functional role that will give you a masterclass in how a world-class team builds a high-growth tech product. Depending on how well you do, this role will naturally grow into a higher-leverage role in product, marketing, or customer operations.

Requirements

• You're a videographer, editor, designer, or artist that would use our software.
• You have an unusually strong work ethic.
• You think from first principles and focus on the core issues.
• You have excellent writing skills.
• Comfortable with/similar types of software such as Premiere, After Effects, Photoshop, Davinci Resolve, Fusion, Vegas, Natron, Final Cut, Nuke, etc.
• Portfolio: Written documentation examples & editing/compositing reel.

Nice To Haves

• Familiarity with Video AI or other Topaz Labs products.
• Knowledge of colorspace and video file types.
• You've read Delivering Happiness, Made to Stick, Setting the Table or The Art and Science of Digital Compositing (or equivalent compositing/editing books).

Responsibilities

• Help customers succeed with Topaz Video AI through answering questions and creating tutorials, videos, and other documentation.
• Proactively identify opportunities to improve the customer experience.
• Own the process of implementing improvements to the customer experience.

Benefits

• Strong base salary plus significant ownership that scales with the company's growth.
• 100% covered medical/dental/vision for employees.
• 15 days annual PTO plus holidays.
• 401k matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees