Video Operations Center (VOC) Engineer

General Dynamics Information Technology • Boone, MO

2d • Onsite

About The Position

Video Operation Center (VOC) Communications Engineer
Security Clearance Level: Secret
Location: Ramstein Air Base
Duties/Responsibilities: Video Operations Center (VOC) Technicians require excellent problem-solving and customer service skills, as well as thorough knowledge of video teleconferencing (VTC) hardware, software and network connections. VOC technicians must have expertise and hands-on experience with debugging the interoperation of VTC bridges and endpoints. Administer, operate, and maintain physical and virtualized infrastructure providing support ranging from Tier 1 to Tier 2 support in support of the systems as determined by the Government. Specific tasks include, but are not limited to:

Requirements

• Education: Bachelor’s Degree in a Technical Discipline.
• Bachelor’s Degree may be substituted with: Associate’s degree and seven (7) years’ experience High School Diploma (or equivalent) and 11 years experience
• Experience: This position requires a minimum of five years’ experience, of which at least three years must be specialized experience in administrating computer systems.
• General experience includes operations experience on a large-scale computer system or a multi-server infrastructure.
• Experience with some or all of the following technologies: VQ Conference Manager (VQCM)/Device Management & Automation (DMA) Cisco Meeting Server (CMS) Cisco Meeting Management (CMM) Cisco Expressway (VCS) Cisco Integrated Management Controller (IMC) Server certificate and license management
• Required: Possess and maintain DoDD 8570 IAM Level II Certification.
• US Citizenship Required
• Security Clearance Level: Secret
• For Germany and Italy positions, candidate must meet TESA requirements as follows: Germany: A Bachelor’s Degree and three (3) years of recent specialized experience; or Associates Degree and seven (7) years of recent specialized experience; or No degree and 11 years or recent specialized experience.

Nice To Haves

• Basic knowledge of Linux command line is beneficial
• Desired: CCNA

Responsibilities

• Designs, installs, configures and troubleshoots communication networks
• Collaborate with vendors to identify and present technologies supporting the modernization and evolution of the VTC infrastructure
• Configure and maintain the VTC infrastructure to include physical and virtual Linux servers and Cisco video endpoints
• Utilize monitoring tools to diagnose, troubleshoot, and restore system and network degradations that adversely impact delivery of VTC services
• Maintain the security posture of the VTC systems and associated hardware in compliance with Department of Defense directives and standards
• Develop and maintain systems and process documentation including architecture diagrams, standard operating procedures, and training guides
• Update and maintain the work center’s SharePoint sites, automated workflows, documentation, and VTC software library
• Act as the focal point for teleconference scheduling and VTC endpoint configuration for the area of responsibility
• Provides technical support for audio, video and multi-media presentations for meetings, conferences, training sessions, and other events
• Monitors live teleconferencing events and conducts audio-video quality and performance checks on VTC systems
• Performs lifecycle management of hardware and software including server certificate and license management
• Monitors and analyzes overall VTC equipment and system performance to ensure satisfactory operation
• Troubleshoots hardware, software, infrastructure and AV problems
• Performs server backups and snapshots
• Provides technical assistance and training to users
• May coach and provide guidance to less experienced professionals
• May serve as a team or task lead
• Participates in special projects as require

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level