Video On Demand Technician 2

Comcast • Centennial, CO

8d • $23 - $35

About The Position

As a Video On Demand Technician you will play a vital role in ensuring the accurate and timely delivery of media assets and metadata across our video-on-demand (VOD) platforms. This role requires a detail-oriented professional with strong technical acumen, excellent communication skills, and a proactive approach to problem-solving. You will work closely with content partners, internal teams, and VOD Coordinators to uphold quality standards and maintain operational efficiency. About Comcast Technology Solutions [CTS]: Comcast Technology Solutions, a division of one of the world’s leading media and technology companies, brings Comcast Corporation’s proven technologies to an evolving list of industries worldwide. We believe in continuous innovation, always looking for new and better ways to connect with our customers, as well as aggregate, distribute, and secure our own content, advertising, and data. We invest in and test these solutions so our customers don’t have to. Through our portfolio of solutions, we bring these innovations to the global marketplace, enabling our partners to think big, go beyond, and lead the way in media and technology.

Requirements

• Analytical & Troubleshooting Skills: Proven ability to identify root causes, resolve issues efficiently, and maintain high standards of accuracy.
• Technical Proficiency: Comfortable working with Microsoft Office Suite (Excel, Outlook, Word) and basic operating system functions, including network and drive mappings.
• Organizational Excellence: Capable of managing multiple priorities, maintaining focus under pressure, and responding promptly to communications across email, Slack, Teams, and other platforms.
• Adaptability: Able to adjust to shifting business needs and prioritize tasks effectively in a dynamic environment.
• Flexible Availability: Willingness to work evenings, weekends, and holidays as needed to support operational demands.

Responsibilities

• Content Publishing: Ensure all media assets and metadata are published to production environments in alignment with established service level agreements (SLAs).
• Quality Assurance: Validate incoming media and metadata for accuracy and completeness; collaborate with content providers to resolve discrepancies and ensure compliance with technical specifications.
• Metadata Management: Identify and correct missing or inaccurate metadata to support proper asset placement, discoverability, and display.
• Standards Compliance: Confirm that all content adheres to current formatting, delivery, and metadata standards.
• Partner Coordination: Receive and process media deliveries from content partners, ensuring timely and accurate ingestion into systems.
• Operational Support: Assist VOD Coordinators by investigating and resolving issues identified during content review.
• Delivery Audits: Perform regular audits by comparing scheduled delivery lists against received assets to ensure completeness and accuracy.
• Issue Resolution: Leverage daily metrics and reporting tools to identify delivery gaps and proactively address issues with content partners.
• Relationship Management: Build and maintain strong working relationships with content partners and internal stakeholders to support seamless operations.
• Escalation & Troubleshooting: Address technical and operational issues within the video operations workflow, escalating as necessary to ensure timely resolution.

Benefits

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and on-site hotel rooms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees