Video Management Systems (VMS) Application Engineer
About The Position
Northland Controls is seeking a well-qualified Video Management Systems (VMS) Application Engineer. We are seeking a skilled Video Management Systems (VMS) Application Engineer to support, maintain, and enhance enterprise video management systems and related integrations. This role focuses on ensuring reliable system performance, supporting operational workflows, and collaborating across engineering, infrastructure, and operations teams. You will play a key role in incident investigation, release readiness, system validation, and stakeholder support while acting as a technical partner in the day-to-day success of the VMS environment. What type of candidate Northland is looking for. We strive to find the right kind of people, who respect the Northland way; they will emphasize taking on challenges, working hard, learning fast, and maintaining embracing accountability, all while having fun! Our culture and team are our strongest assets. We want to employ happy people, who bring a positive and energetic attitude to not only their work and the work environment. What you will love about this job. You will be working for an amazing company in a challenging environment that employs the most exceptional type of people.
Requirements
- 5+ years of experience in the security or video management systems industry
- Hands-on experience with enterprise CCTV / VMS platforms and integrations
- Strong understanding of IT networking (LAN/WAN, firewalls, internet/intranet)
- Experience with troubleshooting, diagnostics, and system log analysis
- Familiarity with tools like Jira, Confluence, or similar
- Strong communication, organization, and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong documentation and problem-solving abilities
- Bachelor’s degree in Engineering, Technology, or related field (or equivalent experience)
- Experience supporting enterprise VMS systems
- Experience with Jira and Confluence
- Valid driver’s license
Nice To Haves
- Experience with enterprise-level video management systems and integrations
- Background in release readiness, smoke testing, and deployment validation
- Experience in regulated or enterprise environments
- Understanding of infrastructure dependencies (servers, storage, identity services, networking)
- Knowledge of Windows operating systems and Microsoft Office tools
Responsibilities
- Triage and investigate issues affecting the VMS environment and related services
- Gather logs, reproduce issues where feasible, and document findings for escalation
- Coordinate with engineering and infrastructure teams for incident resolution and root cause analysis
- Support release readiness activities including checklists, smoke testing, deployment coordination, and validation
- Assist with system integrations and configuration tasks within scope of access
- Track bugs, tasks, and operational work in Jira or similar tools
- Provide timely updates to stakeholders and technical program managers
- Identify blockers, risks, and dependencies impacting service performance
- Support validation of patches, configuration changes, and upgrades prior to production release
- Maintain operational documentation, troubleshooting guides, and support procedures
- Assist with environment readiness to ensure stable and supportable operations
- Coordinate outages, maintenance windows, and planned changes
- Provide Tier 2 and Tier 3 support for VMS systems and integrations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
