Video Content Creator, Customer Education

Harvey

79d • $94,000 - $126,000

About The Position

As a Video Content Creator on our Customer Education team, you’ll play a critical role in helping customers learn not just how to use Harvey—but how to master it. Reporting to the Head of User Operations, you’ll own the end-to-end creation of all customer-facing educational video content, from storyboarding and scripting through voiceover, editing, and publishing. You’ll collaborate closely with our Customer Education Strategist on content roadmap and priorities, Product on technical accuracy, Legal Sales on specialized training assets, Marketing on overlapping product and promotional materials, and Go-to-Market Enablement to ensure internal visibility and adoption. This is an exciting opportunity to be the first dedicated video creator on the team, shaping the visual voice of our customer education experience and driving engagement through clear, creative, and scalable video content.

Requirements

• 3–5 years of experience creating and producing educational or instructional video content for SaaS or technology products.
• Comfortable producing in rapid release cycles, creating multiple videos each week.
• Proven ability to explain complex technical concepts through engaging, visual storytelling.
• Proficiency with tools such as Loom, Figma, ScreenStudio, or similar platforms for video capture, editing, and collaboration.
• Experience leveraging AI-driven tools to expedite video creation and maintain high output quality.
• Strong creative and technical editing skills (voiceover, pacing, visual clarity, audio balance).
• Deep understanding of instructional design principles and how to translate them into video.
• Excellent attention to detail, organization, and ability to manage multiple video projects simultaneously in a fast-moving startup environment.
• Collaborative mindset with experience partnering cross-functionally with Product, Marketing, and Customer Support teams.

Responsibilities

• Develop high-quality, engaging, and instructional videos that teach customers how to use and maximize Harvey.
• Drive the full production lifecycle—from storyboarding and scripting to screen capture, voiceover, editing, and publishing.
• Create a diverse range of video formats including product walkthroughs, workflow deep dives, short-form videos, and motion graphics explainers.
• Incorporate storytelling and clear instructional design principles to ensure concepts are approachable and memorable.
• Leverage AI-driven video creation tools to streamline production and meet fast-paced content goals.
• Maintain a consistent brand voice, tone, and visual identity across all video content.
• Work with Customer Education Strategist to analyze engagement and retention metrics to improve effectiveness and viewer experience.
• Regularly update videos to align with new product releases or feature updates, ensuring accuracy and relevance.
• Experiment with new formats, visuals, and techniques to enhance comprehension and accessibility.
• Ensure all videos meet high production and accessibility standards (captions, pacing, clarity).
• Partner with the Customer Education Strategist to plan and execute the video content roadmap aligned with learning objectives.
• Work closely with Product, Legal Sales, and Marketing to ensure content accuracy and alignment across touchpoints.
• Collaborate with Go-to-Market Enablement to ensure videos are surfaced effectively to internal teams.
• Participate in review cycles with subject matter experts to validate messaging and technical details.

Benefits

• $94,000 - $126,000 USD

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 251-500 employees