VIDEO CONFERENCING TECHNICIAN
BCforward•Plano, TX
469d•$72,800 - $82,784
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About The Position
The Video Conferencing Technician at BCforward is responsible for providing Level 1 technical support for video and audio conferencing systems, specifically focusing on Poly and Zoom environments. This role involves assisting customers with scheduling and launching video conferences, managing incidents, and maintaining documentation. The technician will work onsite at the customer campus, ensuring smooth operations during business hours and addressing critical issues as needed. Strong customer service skills are essential for success in this customer-facing position.
