Video Conference Field support Engineer

TATA Consulting Services • New Albany, OH

51d • $65,000 - $70,000

About The Position

Perform installation and setup of new equipment as per request Perform troubleshooting for TV or projector display related issues Troubleshoot the wire connectivity "How to" and issues Support and resolve "How to" queries raised by conference room users. Troubleshoot the Audio & Video related issues that occurs in single device Support and resolve the issues reported for conference room related tools (e.g. click to share, sign-in device, etc.) Perform break-fix on broken or faulty conference room equipment / hardware Support & perform conference room hardware replacement / refresh process Support conference room equipment Inventory management by working with customer & vendor Perform Physical device reboots requested by engineering support team Co-ordination with cross support teams Willingness to travel to different close by sites

Requirements

• Video conferment support knowledge and experience
• Basics of Network voice
• Customer handling skill
• Problem solving
• Verbal and written communication
• Handling VIP users
• Excellent interpersonal skill

Responsibilities

• Perform installation and setup of new equipment as per request
• Perform troubleshooting for TV or projector display related issues
• Troubleshoot the wire connectivity "How to" and issues
• Support and resolve "How to" queries raised by conference room users.
• Troubleshoot the Audio & Video related issues that occurs in single device
• Support and resolve the issues reported for conference room related tools (e.g. click to share, sign-in device, etc.)
• Perform break-fix on broken or faulty conference room equipment / hardware
• Support & perform conference room hardware replacement / refresh process
• Support conference room equipment Inventory management by working with customer & vendor
• Perform Physical device reboots requested by engineering support team
• Co-ordination with cross support teams
• Willingness to travel to different close by sites

Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees