Video Banker I/II

Tower Federal Credit Union • Laurel, MD

248d • $18 - $23 • Remote

About The Position

This position is responsible for providing efficient and accurate processing of teller transactions using video technology, Interactive Teller Machines (ITM), in compliance with State and Federal regulations and Tower Federal Credit Union (TFCU) policies and procedures. The Video Banker professionally represents the credit union to members using the ITM, projects a positive knowledgeable image to members and delivers exceptional service while doing so in a remote working environment.

Requirements

• Possession of a high school diploma or equivalent certificate.
• Minimum of one to three years' experience in a credit union or related financial institution.
• Demonstrated successful customer service experience.
• Or, an equivalent combination of education and experience.

Responsibilities

• Provides engaging member-centric service to members virtually via video and chat functionality using the ITM technology.
• Facilitates ITM processing for members by providing step-by-step guidance through the ITM process.
• Processes customary teller transactions with the ITM using video technology to assist members with a high degree of accuracy.
• Educates and assists members about how to use the new technology of ITMs to complete their transactions.
• Projects good customer relations while conveying a positive member service experience using ITM video technology.
• Pursues opportunities to establish new relationships and to expand existing member relationships.
• Initiates conversations to uncover member's needs and promote TFCU products and services, and effectively refer members to appropriate team members when needed.
• Maintains, and is able to present, an up-to-date and comprehensive knowledge on all credit union products and services that are promoted by Tellers.
• Attends training courses (classroom, online, ambassadorships) to continuously build knowledge of the financial industry and learn more about the credit union's products, policies and procedures.
• Processes transactions (cash withdrawals, check cashing, and transfers) after identifying the member or non-member; verifies account ownership, signature and account details.
• Verifies and processes loan payments, transfers and other monetary and non-monetary transactions.
• Maintains a thorough working knowledge of the credit union's teller platform and the various applications.
• Maintains an awareness of security risks in the areas of member identification and confidentiality.
• Completes annual regulatory training such as US Patriot Act, Bank Secrecy Act and Office of Foreign Asset Control training.
• Guides members to the appropriate staff for specific information and assistance.
• Perform related duties as assigned.

Benefits

• $1000 Signing Bonus effective 1/20/2024
• $0 out-of-pocket premium cost for Employee Only PPO
• Exceptionally low premiums for all other PPO coverage levels

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED