Compliance, Consumer Compliance, Vice President, Dallas

Goldman Sachs•Dallas, TX

About The Position

Our division prevents, detects and mitigates compliance, regulatory and reputational risk across the firm and helps to strengthen the firm’s culture of compliance. Compliance accomplishes these through the firm’s enterprise-wide compliance risk management program. As an independent control function and part of the firm’s second line of defense, Compliance assesses the firm’s compliance, regulatory and reputational risk; monitors for compliance with new or amended laws, rules and regulations; designs and implements controls, policies, procedures and training; conducts independent testing; investigates, surveils and monitors for compliance risks and breaches; and leads the firm’s responses to regulatory examinations, audits and inquiries. You'll be part of a team with members from a wide range of academic and professional backgrounds, such as law, accounting, sales, and trading. We look for those who possess sound judgment, curiosity, and are able to adapt to a changing regulatory landscape. Are you passionate about digital consumer banking? We’re looking for an Vice President to join our consumer banking compliance team. You will be part of a dynamic and fast-growing consumer business, helping to ensure flawless execution of strategies and programs consistent with consumer compliance requirements. You will specifically help oversee end to end processes associated with consumer disputes and credit reporting. In addition, you will support change initiatives associated with the consumer banking portfolio, with opportunities to grow along with the business. Our consumer banking compliance team partners with all functional areas of the credit card, deposit, and lending business to advise on business strategy, develop compliant processes within the business, implement compliance processes, systems, and digital tools for identifying, measuring, and mitigating risk and report on the status of such risk. You will be involved in building and managing this rapidly growing business for the Firm focused on consumer disputes and credit reporting.

Requirements

Minimum 3 - 5 years of compliance, operations, or legal experience in financial services
Bachelor's degree or equivalent military experience
Subject Matter Expertise and practical experience in mitigating risk associated with the handling of consumer disputes (credit card billing error disputes, deposit disputes, credit reporting disputes) and credit reporting
Knowledge of applicable federal and state consumer lending laws and regulations as well as industry association standards, including, among others, Truth in Lending Act (Reg Z), Fair Credit Reporting Act (FCRA/Regulation V), Electronic Funds Transfer Act (EFTA), and Unfair, Deceptive or Abusive Acts and Practices (UDAAP)
Must be self-directed, organized, positive, driven, detail-oriented, and effective in a fast-paced, changing environment

Nice To Haves

Risk management experience in Compliance, Legal, Audit, or related field
Operational knowledge of consumer banking industry and products, preferably in credit cards
Strong understanding of digital and retail focused businesses
Strong relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas like Internal Audit, Legal, Technology, and Risk

Responsibilities

Participate on cross-functional teams on managing and mitigating risk associated with consumer disputes (credit card billing error disputes, deposit disputes, credit reporting disputes) and credit reporting
Participate on cross-functional team to identify and maintain requirements in connection with risk mitigation strategies related to the handling of consumer disputes and credit reporting
Support consumer disputes and credit reporting change initiatives to ensure compliance risks are identified and properly mitigated
Partner with business to ensure testing associated with technology and procedural change management properly considers and mitigates compliance risks
Identify compliance risks associated with business processes and practices, including through review of customer complaints
Drive control and monitoring activities in the business to ensure timely detection of compliance issues and risks
Provide challenge to the design, implementation, and management of corrective actions
Assess impact of external enforcement actions and proposed laws and regulations impacting your areas of focus
Leverage technology to facilitate monitoring and reporting of compliance risk
Provide guidance and training on applicable compliance requirements associated with consumer disputes and credit reporting
Develop and maintain policies designed to achieve compliance with applicable laws, regulations and industry best practices
Participate in horizontal assessments of process, risks, and controls for all consumer disputes and credit reporting to drive and establish a common compliance control environment