Vice President - Vacation Travel

FOX WORLD TRAVEL INC•Oshkosh, WI

12h•Hybrid

About The Position

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world, remote/hybrid work, a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family! Core Values At Fox World Travel, we operate as One Fox with a find a way mentality, leading with integrity and embracing our passion. We take pride in leading with our people-first culture by providing genuine care and concern for our associates, which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership. Summary Serve as a key member of the senior leadership team responsible for the overall operational performance, sales success and strategic direction of the Vacation Travel team. Continue to enhance and deploy a strategic plan focused on the client’s needs, industry challenges and deliver results that meet or exceed client expectations resulting in new and expanded business. Strategically enhance workflow by analyzing and developing processes that affect efficiency, sales success and customer services goals (Net Promoter Score (NPS)). Meet financial goals established by growing existing business and/or by seizing new opportunities. This position demands effective relationship management with clients, partners and colleagues to ensure a consistent experience for all clients. Demonstrate competence and character that inspires trust by integrating Our Core Values into every action and decision. Essential Duties and Responsibilities: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. A day in the life of a Vice President – Vacation Travel at Fox may include: Leadership and Business Partner Establishing credibility throughout the organization with leadership and associates to inspire trust. Maintaining the highest level of integrity as a representative of the company. Managing and supporting development, collaboration, and overall effectiveness of the Vacation Travel team. Ensuring effective organization and management of team resources, budget and operations to achieve company and Vacation Travel strategic priorities and objectives. Driving priority focus, partnership, enablement, and integration in the advancement of Vacation Travel sales and service. Understanding and personifying the culture of the organization recognizing the formal and informal channels and networks that drive relationships and progress. Leveraging associate engagement opportunities to foster an inclusive work environment across all levels of the organization. Promoting and adhering to Our Core Values by integrating them into every action, decision, communication and touchpoint with associates, customers, and vendors. Building and maintaining strong partnerships with suppliers; actively participating in collaboration meetings; when necessary, participating in the securing and negotiation of identified travel partners and creating support of preferred supplier strategies. Actively participating on industry or supplier advisory boards; establishing key contacts across the industry in order to move the industry and Fox forward. Serving as the relationship partner with our industry consortium ensuring optimization of the partnership, tools, and training available. Providing leadership that directly and indirectly fosters an engaging environment where people are having fun, doing great work and learning every day; directing and coordinating various activities designed to promote and maintain a high level of associate engagement, inclusive of in-person, regular branch visits. Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement. Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Strategic Planning and Implementation Collaborating and partnering with the Chief Operations Officer (COO) and Strategic Plan Team to support the Company’s success by championing strategies related to the success of Vacation Travel. Actively participating as a member of the Strategic Plan Team in creating and implementing the company’s strategic priorities and developing strategies to drive success. Championing innovations that enhance customer experience as well as associate experience to reinforce our people-centered culture, enhance business performance, and contribute to retention. Fostering teamwork and culture-building through workplace experiences. Partnering with COO, Vacation Travel Leaders and Marketing team members to develop strategies that will drive sales. Creating and implementing business processes to support these strategies. Functional Area Expertise and Oversight Demonstrating depth of knowledge of business and industry trends and relating to the team’s strategy; conversant with trends in industry, technology and competition and understanding positioning and tactics in the marketplace. Understanding the marketplace for innovation and provide solid judgment about the potential for creative ideas and suggestions. Fostering creativity, conducting effective brainstorming, and promoting creative or innovative solutions within the organization. Discussing, developing and implementing alternatives to improve sales results and best serve the customer. In partnership with key staff, researching, implementing, optimizing and ensuring utilization of standardized systems and technology to automate elements of production and product delivery to clients. Developing and managing the division’s budget with a focus on cost efficiency and return on investment. Preparing and providing reporting on statistical analysis of sales promotions; identifying opportunities for improvement in both process and expense; conducting revenue forecasting. Ensuring branch locations are operating efficiently to achieve revenue and sales goals, measuring performance and developing action plans for improvement areas. Identifying opportunities to evolve how to best serve clients in person, virtually, and in new markets. Establishing accountabilities and processes to ensure required levels of productivity and organizational objectives. Conducting year-end reviews of all branch production, key vendors, budget processes, and overall performance of the team; making appropriate recommendations and decisions based on analysis for the following year. Team and Personal Development Coaching, developing and mentoring direct reports; utilizing the performance management process to set goals and assessing development needs for each individual report. Collaborating with team members and completing annual performance and goal review and planning ensuring goals and measurements are consistent with the priorities of the business; conducting weekly one-on-one coaching meetings to make sure priorities remain focused. Coaching direct reports on the handling and resolution of issues and promote independent assessment of issues. Fostering a continuous improvement mindset. Evaluating the Vacation Travel structure and team plan for continual improvement of the efficiency and effectiveness of the team as well as providing individuals with professional and personal growth opportunities. Serving as an inspirational leader as a part of the Fox Leadership team, fostering visibility and talent development. Creating and maintaining a robust remote work strategy to keep associates engaged, connected and thriving. Exhibiting a hunger to grow and develop, which is supported and expected; increasing knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed. Other duties, projects and alternate assignments as determined by business need.

Requirements

Post-secondary education in Hospitality, Business or related field preferred or equivalent experience.
At least ten (10) years of solid experience within the travel industry and the capacity to build long lasting strategic relationships.
At least five (5) years related management or supervisory experience required; strong business acumen.
Ability to develop, maintain, and strengthen strong trusting relationships (inside and outside the organization) to gain support and achieve results; effectively facilitate cross-group communications and influence decisions in the best interest of the company.
Ability to see future trends and consequences clearly based upon experience that reflects breadth and depth; process information and data with a view to the future; clearly articulate strategic vision to educate colleagues and team members and translate plan into tactical reality.
Ability to anticipate the scope and complexity of situations or deliverables and effectively evaluate and break down work, develop processes and controls, assign work and schedule resources accordingly.
Ability to influence and positively motivate others with tact; proven successful negotiation and relationship building skills.
Ability and willingness to give and receive honest balanced feedback.
Ability to overcome barriers and keep self and others focused.
Ability to drive efficiencies and new approaches to create efficiencies (process and monetary).
Strong project management skills to establish goals, priorities and manage multiple projects with varying timelines; ability to manage multiple competing priorities while demonstrating ability to remain flexible in a changing work environment.
Ability to manage all aspects of human capital: selection, motivation, coaching, development, employee engagement.
Solid experience in budget development and management; creating and analyzing financial data.
Strong presentation, communication, interpersonal and organizational skills to support effective interaction at all levels both internally and externally; create and manage the group dynamic and able to amend presentation strategy when it is not accomplishing the intended goal
Possess influential and welcoming communication style; strong public speaking, presentation, communication, interpersonal and organizational skills to support effective interaction at all levels both internally and externally.
Possess effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly.
Ability to travel by airplane, boat, rail and/or car up to 50% of time.
Proficiency in Microsoft Office Suite.
Significant experience and proven track record of success in change management.
Ability to work extended workdays and possible weekend days on occasion; accessible during acceptable work hours as determined by business needs.
Possession of or ability to obtain passport for international travel.

Nice To Haves

Exceptional leadership skills.
Results oriented.
Strategically oriented; ability to collaborate.
Business acumen.
High degree of emotional perception and management.
Organizational, planning, and research skills.
Ability to effectively negotiate.
Customer-focused and service-oriented.
High level of communication proficiency – verbal and written; appropriate use of grammar.
Highly adaptive, change management and coaching skills.
Attention to detail and accuracy.
Sound judgment and decision-making ability.
Comfortably deal with highly complex situations.
Flexibility; ability to work efficiently and effectively with frequent interruptions.
Regular business travel with overnight stays may be required for the following (but not limited to): training events, meetings, and/or to regular visits to Fox World Travel locations. Ideally, visits to the branch are expected monthly but no less than quarterly.

Responsibilities

Establishing credibility throughout the organization with leadership and associates to inspire trust.
Maintaining the highest level of integrity as a representative of the company.
Managing and supporting development, collaboration, and overall effectiveness of the Vacation Travel team.
Ensuring effective organization and management of team resources, budget and operations to achieve company and Vacation Travel strategic priorities and objectives.
Driving priority focus, partnership, enablement, and integration in the advancement of Vacation Travel sales and service.
Understanding and personifying the culture of the organization recognizing the formal and informal channels and networks that drive relationships and progress.
Leveraging associate engagement opportunities to foster an inclusive work environment across all levels of the organization.
Promoting and adhering to Our Core Values by integrating them into every action, decision, communication and touchpoint with associates, customers, and vendors.
Building and maintaining strong partnerships with suppliers; actively participating in collaboration meetings; when necessary, participating in the securing and negotiation of identified travel partners and creating support of preferred supplier strategies.
Actively participating on industry or supplier advisory boards; establishing key contacts across the industry in order to move the industry and Fox forward.
Serving as the relationship partner with our industry consortium ensuring optimization of the partnership, tools, and training available.
Providing leadership that directly and indirectly fosters an engaging environment where people are having fun, doing great work and learning every day; directing and coordinating various activities designed to promote and maintain a high level of associate engagement, inclusive of in-person, regular branch visits.
Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect.
Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Collaborating and partnering with the Chief Operations Officer (COO) and Strategic Plan Team to support the Company’s success by championing strategies related to the success of Vacation Travel.
Actively participating as a member of the Strategic Plan Team in creating and implementing the company’s strategic priorities and developing strategies to drive success.
Championing innovations that enhance customer experience as well as associate experience to reinforce our people-centered culture, enhance business performance, and contribute to retention.
Fostering teamwork and culture-building through workplace experiences.
Partnering with COO, Vacation Travel Leaders and Marketing team members to develop strategies that will drive sales.
Creating and implementing business processes to support these strategies.
Demonstrating depth of knowledge of business and industry trends and relating to the team’s strategy; conversant with trends in industry, technology and competition and understanding positioning and tactics in the marketplace.
Understanding the marketplace for innovation and provide solid judgment about the potential for creative ideas and suggestions.
Fostering creativity, conducting effective brainstorming, and promoting creative or innovative solutions within the organization.
Discussing, developing and implementing alternatives to improve sales results and best serve the customer.
In partnership with key staff, researching, implementing, optimizing and ensuring utilization of standardized systems and technology to automate elements of production and product delivery to clients.
Developing and managing the division’s budget with a focus on cost efficiency and return on investment.
Preparing and providing reporting on statistical analysis of sales promotions; identifying opportunities for improvement in both process and expense; conducting revenue forecasting.
Ensuring branch locations are operating efficiently to achieve revenue and sales goals, measuring performance and developing action plans for improvement areas.
Identifying opportunities to evolve how to best serve clients in person, virtually, and in new markets.
Establishing accountabilities and processes to ensure required levels of productivity and organizational objectives.
Conducting year-end reviews of all branch production, key vendors, budget processes, and overall performance of the team; making appropriate recommendations and decisions based on analysis for the following year.
Coaching, developing and mentoring direct reports; utilizing the performance management process to set goals and assessing development needs for each individual report.
Collaborating with team members and completing annual performance and goal review and planning ensuring goals and measurements are consistent with the priorities of the business; conducting weekly one-on-one coaching meetings to make sure priorities remain focused.
Coaching direct reports on the handling and resolution of issues and promote independent assessment of issues.
Fostering a continuous improvement mindset.
Evaluating the Vacation Travel structure and team plan for continual improvement of the efficiency and effectiveness of the team as well as providing individuals with professional and personal growth opportunities.
Serving as an inspirational leader as a part of the Fox Leadership team, fostering visibility and talent development.
Creating and maintaining a robust remote work strategy to keep associates engaged, connected and thriving.
Exhibiting a hunger to grow and develop, which is supported and expected; increasing knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
Other duties, projects and alternate assignments as determined by business need.

Benefits

competitive wages
flexible time off (vacation, sick, personal)
FAM Adventure Bucks to help you explore the world
remote/hybrid work
a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability
tuition reimbursement
401(k) contributions
a fully engaged leadership team dedicated to treating associates as part of the Fox Family!

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