Vice President, User Experience Research

Fidelity Investments • Boston, MA

18h • Hybrid

About The Position

As a member of the UX Research and Product Design Strategy team, you will contribute to Fidelity’s future growth using human-centered design to understand customers, generate new offerings and rapidly experiment with new ideas. Your work will include designing and conducting user research, identifying insights and opportunity areas, leading ideation, and testing/learning through prototype development and experiments. You will dig into challenging, ambiguous, human-centered problems that you might not immediately associate with the investment world, but are on the forefront of where finance, technology, work, health, and data intersect.

Requirements

• Bachelor’s or Master’s degree in design or business
• 10+ years of experience in Design Research / Design Strategy / Experience Strategy.
• Background working on multiple projects at a product design or innovation firm.
• Ability to lead a multidisciplinary cross-disciplinary team through the human-centered design process, or lead specific workstreams within the effort
• Ability to navigate a complex organization and manage stakeholder relationships
• Ability to design and execute qualitative research using a variety of methods based on project goals and timelines
• Synthesis expertise—ability to get to the so what, actionable insights, key frameworks, and opportunity areas from research so the whole team can move forward
• Ability to translate opportunities to ideas—guiding the team through ideation, concept development, testing and iteration
• Excellent communication and presentation skills; experience presenting to senior leaders.

Nice To Haves

• Bonus points for experience working within a highly-regulated industry (e.g. health care, financial services)

Responsibilities

• Designing and conducting user research
• Identifying insights and opportunity areas
• Leading ideation
• Testing/learning through prototype development and experiments

Benefits

• comprehensive health care coverage and emotional well-being support
• market-leading retirement
• generous paid time off and parental leave
• charitable giving employee match program
• educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees