Vice President, User Experience Engineering

Aeris Communications • San Jose, CA

172d • $250,000 - $300,000

About The Position

Aeris is looking for a senior technology leader who will drive our front-end user experiences in the age of GenAI. This is a unique role that covers all product areas including IoT Accelerator, IoT Watchtower, and Automotive Connected Vehicle Cloud. This VP role requires exceptional technical strength and a proven ability to innovate, shaping intelligent, user-centric experiences and embedding AI-driven insights to deliver impactful, differentiated solutions. The ideal candidate brings deep expertise in enterprise User Experience, Front-end technologies, Data visualization, GenAI, IoT, and technology innovation, with a proven record of leading complex SaaS initiatives and transforming market needs into successful, forward-thinking, and actionable solutions.

Requirements

• 15+ years in Product/Technical leadership (SaaS, enterprise B2B).
• Deep experience with UX frameworks designing for complex enterprise SaaS products (including prototyping, user research).
• Proven success operationalizing GenAI/ML capabilities/frameworks (e.g., OpenAI, Hugging Face) into live products—preferably in cybersecurity, analytics, or communications.
• Cloud-native SaaS architecture (APIs, microservices, device management, security).
• Analytics and data visualization (real-time insights, anomaly detection).
• SAFe or similar scaled Agile frameworks, DevOps, and cross-functional technical leadership.
• Strong collaboration skills across technical and non‑technical teams; adept at translating user needs into product features.
• Excellent communicator—executive-level storytelling, product pitches, and UX rationale.

Nice To Haves

• Prior leadership in IoT SaaS, telecom, cloud, or security domains.
• Understanding of cellular IoT, connectivity management, eSIM, device security, and API-based ecosystems (including protocols and standards e.g., MQTT, eSIM, secure onboarding).
• Familiarity with AI ethics, zero-trust security, and relevant compliance.

Responsibilities

• Define and evolve product vision across IoT Accelerator, Watchtower, and Mobility Suite.
• Identify paths to embed AI/GenAI-driven capabilities, including anomaly detection, RAG-powered insights, and smart automation in connectivity & security flows.
• Architect and iterate UX for high-complexity SaaS interfaces—device/UI dashboards, analytics portals, and policy controls.
• Champion a single pane of glass design, ensuring clarity across connectivity, eSIM, billing, and security modules.
• Evaluate and embed AI/ML/GenAI solutions to enrich platform functions: cost optimization, threat insights, predictive alerts.
• Innovate with use cases such as intent-based device policies, network anomaly detection, and automated workflows.
• Collaborate with engineering (cloud, security, APIs), data science, operations, design, and GTM teams.
• Drive agile roadmap delivery, from prototypes through to global deployment across 30+ MNOs.
• Lead front-end quality strategy, ensuring scalable automated testing (unit, integration, E2E) and GenAI-driven test automation across Aeris platforms.
• Embed QA into CI/CD workflows and uphold accessibility and performance standards.
• Research and prioritize use cases in verticals (fleet, energy, healthcare).
• Engage with customers, partners (MNOs, OEMs), and internal stakeholders for empathy-driven feature definition.
• Define UX and product KPIs: adoption, task success rate, support load, and monetization through AI tools.
• A/B test messaging, AI tips, and alerts; refine GenAI features for maximum ROI.

Benefits

• Paid time off
• Medical / dental / vision insurance
• 401(k) to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services