Vice President, U.S. Consumer Services Compliance

American Express•New York, NY

3d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. This position will be a leader within the Global Compliance & Ethics organization, responsible for administering a comprehensive regulatory compliance program for the US Consumer business unit. This role will lead an organization of second line of business compliance officer teams and report to the Senior Vice President of U.S. Consumer Compliance. The successful candidate will lead Compliance oversight for several sub-units and portfolios within US Consumer, including the U.S. Consumer Deposits, U.S. Consumer Acquisition Marketing, U.S. Insurance Products, Global Advertising and Brand Management, Amex Offers and Digital Media, and Card Member Legal Communications. Additionally, this role will lead the compliance officers for Amex Assurance Company. The Key responsibilities are as follows: The successful candidate will:

Requirements

Proven understanding of the three lines of defense model and ability to operate effectively as an independent second-line function.
Experience in Risk or Compliance (second line of defense) supporting consumer related business units within Financial Services or other like global businesses in scope and complexity preferred; Audit, legal experience, or equivalent work experience considered.
Knowledge of and proficiency with US deposits and open-end credit laws and regulations, including assessing applicability to American Express' products & services, and specific proficiency with UDAP/UDAAP, Regulation Z, and other consumer protection regulations (i.e., Regulation E, Regulation DD, and Regulation CC).
Ability to research, assess and interpret consumer business processes and determine the regulatory impact to business initiatives and influence.
Balanced, effective and inspiring leadership, focused on building, developing, and motivating a diverse and capable team.
Strong relationship management and collaboration capabilities across the enterprise at all levels.
Exceptional thought leadership skills with the ability to raise credible challenge and innovate.
Ability to balance & prioritize effectively and manage deliverables in a deadline-driven environment.
Outstanding judgment and flexibility, identifying and reacting to critical issues in a timely manner.
Excellent verbal and written communication skills, including presentation and storytelling abilities to Senior Leaders across the enterprise.
Demonstrated ability to make decisions independently, work well under pressure, meet deadlines, and adapt easily to change.
Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Nice To Haves

Certifications in compliance (e.g., CRMC) desirable.

Responsibilities

Manage a team of approximately 15 Compliance professionals in the second line of defense to execute all aspects of the Compliance program, including policies, risk assessment, monitoring, issue management, and oversight of Compliance monitoring and testing.
Ensure Compliance officer standards across team in the overall engagement model with the business are met in accordance with the enterprise Compliance Risk Management Policy.
Represent Compliance as a member of the relevant business unit leadership teams and planning exercises, as well as appropriate project and control teams, as required.
Actively participate in U.S. Consumer Services committees and governance forums and act as delegate in broader meetings for the Senior Vice President of U.S. Consumer Compliance as needed.
Provide advice and effective challenge to the first line of defense controls and control design through activities including issue management, monitoring, new product approval and Risk and Control Self-Assessment.
Provide independent oversight and effective challenge on the development and execution of first line of defense plans in response to new regulations.
Engage effectively across the entire second line of defense including peer organizations of Legal Entity or Country Compliance Officers, Subject Matter Regulatory Experts (such as Fair Lending, UDAAP, Privacy and Financial Crimes), and Compliance Program Teams (such as Compliance Risk Assessment and Independent Compliance Testing).
Execute the Compliance Risk Assessment, providing an independent compliance evaluation of inherent risk, control effectiveness and residual risk ratings.
Provide input to the Annual Compliance Plan and monitor adherence to it throughout the year.
Provide oversight of the Compliance Issue Management process and ensure appropriate decisioning of Compliance-relevant issues, timely closure of gaps and customer remediation where required.
Ensure appropriate consumer business-specific compliance policies, procedures, training, and communications programs are in place, and in alignment with Company-wide policies and programs and appropriate for the business activities and inherent compliance risks.
Support regulatory examinations, internal audit reviews, Compliance monitoring and testing, and related efforts.
Develop and retain talent to maintain a strong team and motivate colleagues to achieve career goals, as well as to promote collaboration and information sharing to make decisions more effectively.
Promote the usage of industry and internal best practices and incorporating regulatory feedback to drive continuous improvement.
Provide proactive advice on emerging regulatory risks and issues.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities