At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.â¯Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We are focused on providing the best customer experience everyday through a differentiated set of products and services.â¯With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world. The Enterprise CRM Solutions (eCRMs) team was created in 2024 as part of the company's Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The eCRMs team creates solutions for the B2B Sales and Customer Domains via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise. The Vice President of Tech Delivery for Enterprise CRM Solutions (eCRMs) is an enterprise leader accountable for driving delivery excellence, operational integration, and strategic alignment across Amex's Sales and Customer Domains. This executive ensures that large-scale technology and business transformation initiatives are executed with precision, agility, and measurable impact. Reporting to the VP of eCRMs, the VP of Tech Delivery I partners with senior leaders in Product, Engineering, Finance, and Business Units to design and execute a value-driven operating model that balances speed, governance, and innovation. This role oversees large-scale delivery and integration programs, enterprise planning, and financial management to deliver seamless, high-quality outcomes for customers and colleagues.