Vice President of Supportive Housing

Lantern Community Services Inc•New York, NY

10h•Onsite

About The Position

Lantern Community Services is seeking a Vice President to oversee a portfolio of Supportive Housing sites. This role involves supervising Program Directors and supporting site staff to ensure best practices in social service delivery to tenants, while maintaining contract compliance with funders. The Vice President collaborates with property management for proper maintenance, and partners with leasing and compliance teams for property administration. Utilizing clinical and management experience, the Vice President assists with staff training development and implementation, reports to the Chief Program Officer, and is an active member of the Senior Management Team and Lantern's leadership team.

Requirements

LMSW/LCSW from an accredited school is required.
Minimum of 12 years of progressively responsible supportive housing experience in NYC, with at least 5+ years in a Program Director capacity in a supportive housing setting – managing government-agency contracts with DOHMH, OMH, HASA, HRA, etc.
Demonstrated experience in program supervision, clinical oversight, outcome measurement, and fiscal management.
Demonstrated expertise and success in developing and monitoring programmatic work and creating metrics to measure outcomes.
Experience managing relationships with property management partners.
Excellent writing and people skills, with an ability to partner with a dynamic leadership team.
Personal qualities of integrity, credibility, and commitment to the mission of Lantern Community Services.
Flexible and able to multitask – can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
Must adhere to person-centered, harm reduction models.

Nice To Haves

SIFI is preferred, and/or willingness to pursue SIFI.
Experience working with evidence-based models, specifically Motivational Interviewing, preferred.
Experience working with families, young adults aging out of foster care, as well as single adults, is highly desired.
Experience working as part of, or managing, a multi-disciplinary team (including primary health and psychiatric providers) is highly desired.
Experience as a Case Manager in supportive housing, intensive case management, etc., prior to obtaining supervisory roles.
Experience working with those with chronic health and mental health concerns and substance use, as well as those who have experienced chronic homelessness, is preferred.

Responsibilities

Manage and oversee assigned supportive housing programs, including active participation in planning, implementation, and evaluation.
Lead the development, implementation, and management of all program, contract, and organizational dashboards and deliverables.
Through supervision, coaching, and development, ensure that Program Directors execute a client-centered, harm reduction approach in site leadership.
Promote and champion creative programming and engagement strategies across assigned sites.
Manage the reporting of serious incidents to the Executive Team and Incident Review Committee (IRC), as necessary.
Ensure programs deliver services in compliance with audit standards, approved scopes of work, and within approved budgets.
Maintain contract budgets in collaboration with Program Directors; work closely with the fiscal team to review and adjust budgets monthly and as needed.
Provide active management of building budgets in conjunction with Program Directors to ensure spending is on track.
Oversee program monitoring, auditing, and compliance review of contract concerns or violations.
Develop and implement review tools and reporting mechanisms to ensure program compliance.
Assist with internal system-wide periodic compliance reviews in response to internal or external requests.
Work with the Executive Team to exercise proper oversight of relevant contracts, including expiration dates, outcomes, expectations, and funder correspondence.
Participate in periodic, systematic reviews of program manuals and updates in alignment with the organization's changing needs and evaluative or accrediting body standards.
Serve as a critical Senior Team member to ensure all policies and procedures capture a complete view of activities and processes within and across the organization.
Monitor programmatic changes and suggest updates to policies and procedures to reflect operational changes.
Educate program staff on the format and content required for effective policy and procedure development.
Ensure staff meet all regulatory requirements and comply with best practices, professional standards, and internal policies and procedures.
Work closely with Executive Staff to coordinate staff development and training opportunities at sites, including overseeing annual scheduling and maintaining an annual training budget.
Serve as a member of the Training Committee; assist in the analysis of training needs and collaborate to develop new or improve existing training programs.
Ensure staff compliance with all Lantern human resources policies, completion of orientation for new hires, and assist Program Directors with performance management in conjunction with Senior Counsel and the Human Resources department.
Working closely with the Compliance and Quality Assurance teams, support and supervise assigned sites in maintaining compliance with funder and program requirements.
Monitor and ensure programs meet goals, benchmarks, and staffing patterns.
Utilize data to maintain and improve program quality, while developing and empowering site-based leadership to do the same.