Vice President, Strategic Solutions, Group Squad Leader
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About The Position
We are looking for an Advanced Process Solutions (APS) Vice President of Strategic Solutions and Group Squad Leader, who will blend digital servicing and automation expertise with a passion for delivering results - driving seamless, integrated, and re-usable solutions providing positive impact in our customer servicing ecosystem. In an Agile format and structure, you will partner with other leaders to influence broader strategic decisions and roadmaps, set the mission, and bring squads together to execute towards business outcomes - with a focus on anti-digital reduction - while ensuring respective active solutions are available, stable, performant, and supported and related cost and maintenance is managed. You will ensure alignment on the 'what' and 'when' of the work performed by the squads through ongoing planning and prioritization, to enable the squad to work iteratively, innovate when appropriate, celebrate successes, and learn from failures. You will develop & align a unified solution backlog to Enterprise Technology (ET), APS and Business Unit (BU) partner business strategies and outcomes, in partnership with ET and BU technology and functional leaders as needed. You will manage squads that deliver towards critical APS products and programs. You will have oversight of the full solution delivery lifecycle and manage dependencies, determine how to organize scrum of scrum teams, and create clear accountability at the product level. You will maintain a comprehensive view of the initiatives and related automation solutions and understand the complex ecosystem underlying delivery. You will also be committed to maintaining and developing your own expertise and knowledge to ensure you bring the latest thinking to your role.
