Vice President, Strategic Provider Operations

Gap Inc. • Pleasanton, CA

105d • $300,000 - $330,000

About The Position

The Vice President of Strategic Provider Operations is a critical leadership role responsible for orchestrating and governing a multi-provider outsourcing ecosystem that delivers key technology services to the enterprise. This role ensures that all Managed Service Providers (MSPs) operate under a unified framework with consistent delivery standards, performance outcomes, and strategic alignment. As the central leader overseeing provider performance, contracts, capacity, and innovation, this executive enables operational scale, efficiency, and continuous improvement across the Technology organization. This VP will focus on setting strategic direction, ensuring providers deliver Gap’s strategic intent, and building/leading the teams responsible for day-to-day performance and contract management.

Requirements

• 15+ years of progressive experience in software engineering, Data/AI development, application development, sustainment, and delivery leadership.
• Demonstrated success in leading outcome-based outsourcing relationships.
• At least 5 years in an executive leadership role with responsibility for multi-provider ecosystems.
• Demonstrated experience in Service Integration and Management (SIAM).
• Strong commercial acumen and expertise in contract lifecycle management.
• Experience driving innovation initiatives and embedding continuous improvement within a provider operating model.
• Strong leadership, communication, and executive relationship skills.
• Bachelor’s degree in Business, Information Technology, or a related field required; Master’s degree or MBA preferred.

Responsibilities

• Establish and lead a centralized governance model for all MSPs supporting technology services.
• Define and enforce common standards, obligations, and metrics to ensure coordinated delivery and unified outcomes across providers.
• Act as a strategic integrator of vendor services, ensuring alignment with business objectives and operational priorities.
• Develop and mature Gap’s MSP management competencies across Gap’s IT organization, including training, coaching, and institutionalizing best practices.
• Serve as the executive point of contact for strategic MSPs, managing executive-level relationships and driving long-term value.
• Facilitate structured collaboration across partners through business reviews, joint planning sessions, and strategic steering committees.
• Provide executive oversight to ensure providers deliver on Gap’s strategic outcomes.
• Build and lead high-performing teams with expertise in performance management, governance, and contract optimization.
• Ensure teams establish and enforce SLAs, KPIs, XLAs, OLAs, and compliance metrics.
• Oversee the development, execution, and ongoing management of contracts.
• Drive financial oversight, including budgeting, forecasting, and cost optimization strategies for provider services.
• Partner with internal stakeholders and providers to forecast demand, allocate resources, and scale capacity.
• Co-lead initiatives that promote innovation within the provider ecosystem.
• Lead Gap’s transition to and ongoing execution of outcomes-based, progressive outsourcing models.
• Proactively manage third-party risks, ensuring provider adherence to security, privacy, compliance, and ethical standards.

Benefits

• Salary Range: $300,000 - $330,000 USD
• Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees