Vice President, Services Delivery

Presidio • Pleasanton, CA

109d

About The Position

At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. The Presidio Splunk Solutions Practice (SSP) Vice President, Services Delivery lead and oversee all aspects of SSP engineering and customer experience services delivered to Presidio customers. This role will also be a member of the SSP Leadership Team that is charged with leading the overall business execution of the Practice.

Requirements

• Bachelor's degree or equivalent experience and/or military experience.
• Overall 15+ years of management and leadership experience in a technology services delivery organization.
• Skills and experience in the creation of financial models and budgeting for managing financial performance of services delivery teams.
• Superb team building skills and the ability to identify and attract top-tier technical talent.
• Proven track record of achieving year-over-year revenue and profit growth associated with services delivery on a national level.
• Specific experience with using AI and associated AI agentic technologies for optimizing services delivery operations.
• Solid presentation and communication skills for both internal and external requirements.
• Core understanding of foundational enterprise technologies and the ability to learn about the technologies that the SSP will support.
• Solid writing and financial modeling skills.
• Must be able to travel 20% of the time.
• Must be a US Citizen.

Nice To Haves

• Possess a robust network of current industry and customer contacts that can be leveraged to grow the SSP services business.
• Experience in supporting sales personnel and associated go-to-market activities.

Responsibilities

• Lead the team of engineering professionals that deliver Splunk engineering services to customers on behalf of the SSP.
• Lead the team of customer experience (CX) personnel that deliver SSP subscription services and managed services to Presidio customers.
• Lead the SSP team of Solutions Architects that are responsible for pre-sales engineering support and the creation of SSP statements of work.
• Build and develop the SSP engineering, CX, and Solutions Architect teams to affect the creation of specialized roles and expertise.
• Develop Consulting Engineers that will act as senior interfaces to customers during the delivery of critical projects.
• Work with Presidio Talent Acquisition teams to identify and recruit top engineering talent to join the SSP team.
• Design, build, implement, and oversee streamlined processes for building services statements of work.
• Lead the design, build, implementation, and oversight of defined SSP services delivery processes, standards, and SLAs.
• Create an SSP Delivery Framework for all engineering and CX services delivered to customers.
• Lead all efforts associated with the production of weekly, monthly, and quarterly performance reporting of the SSP engineering and CX teams.
• Develop a skills training framework for all SSP technical personnel and oversee the execution of training tasks.
• Align all SSP services delivery efforts with best practices as described by the Services Performance Insight (SPI) Services Maturity Benchmark.
• Act as a liaison to executives at SSP OEM partners and customers.
• Lead efforts associated with achieving and exceeding defined revenue, gross profit, and personnel utilization metrics and objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree