Vice President Service Operations

Kelvion Products Inc • Knoxville, TN

110d

About The Position

The VP Service Operations Americas will lead service operations across the Americas. This role carries full P&L responsibility for the regional service business, overseeing multiple service hubs and field service teams with responsibility to deliver revenue from maintenance, repair and overhaul work in support of our customers. As a key member of the Americas Leadership Team, the VP will report directly to the Executive Vice President, Americas and will be based in the US.

Requirements

• Deep understanding of service delivery processes and customer lifecycle management, to include experience with service overhaul programs, service parts sales and field service support.
• Hands-on leadership style with strategic vision and tactical execution capabilities.
• Change agent with the ability to integrate into existing teams while driving transformation.
• Willingness to travel across the Americas as needed.
• Represent the Americas region in global forums and legal entities on service-related matters.

Nice To Haves

• Experience working in matrix organizations; exposure to international work environments is a plus.

Responsibilities

• Lead and develop regional service teams to drive performance and customer satisfaction while conducting business at the safest possible level on Kelvion and customer sites.
• Deliver monthly, quarterly, and annual service revenue and margin targets.
• Expand service capabilities and geographic reach in the Americas to meet customer demand, to include use of channel partners for regional field service support.
• Interact directly with customers at multiple levels, CEO to shop floor, in representing Kelvion while driving customer satisfaction and future business opportunities.
• Implement standardized service processes and digital tools to improve efficiency and consistency.
• Maximize utilization of service capabilities and infrastructure.
• Hire, set clear expectations and follow through on deliverables.
• Foster people development and drive talent retention within service operations.
• Support strategic initiatives aimed at transformational growth and brand expansion in alignment with global objectives.
• Collaborate with cross-functional teams to align service strategies by product and market served.
• Expand market share and penetrate new industries through service excellence.
• Enhance organizational structure to scale the organization for future growth.
• Lead the Americas service organization to meet operational and financial targets.
• All other duties assigned.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees