Vice President, Service Assurance
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Reporting to the SVP, Customer Operations for Comcast Business HQ, this role will be responsible for developing, implementing, overseeing, and executing the operational strategies of the Comcast Business Enterprise Service Assurance organization. Creates and drives business strategies that impact the service and technical support of Comcast Business' largest and most complex enterprise customers. Provides leadership, expertise, and knowledge in the oversite, evolution and inspiration of "Day 2" Enterprise operations process and teams inclusive of Tier 1 customer support, Incident Management, Event Management (proactive monitoring), Problem Management (root cause identification and management), Change Management, Request Management (MACD), Technician and Engineering resourcing, Escalation and VIP Customer Engagement, Outsource/Vendor Management, Technical Account Management, and Process Management. Ultimately responsible to top technical business leaders to prescribe solutions to technical, network and field operations challenges. Develops long-term plans that impact the achievement of business results. Recognizes profitability, revenue, and cost reduction potential in business opportunities.
