Vice President, Sales Strategy & Programs

Genesys•Raleigh, NC

1d•$220,000 - $387,000•Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Vice President, Sales Strategy & Programs Revenue Operations Location: United States Reports to: SVP, Revenue Operations Job Summary The Vice President, Sales Strategy & Programs serves as the enterprise architect of Genesys’ global sales operating system. Reporting to the SVP of Revenue Operations, this leader translates the Genesys mission and Chief Sales Officer priorities into a clear, scalable, and performance-driven strategy across direct and indirect routes to market. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means becoming part of a global team that is redefining how organizations engage with their customers through innovation and collaboration. This role leads a global team of approximately 40 professionals and ensures the sales organization operates with structural advantages, operational clarity, and measurable business impact.

Requirements

Demonstrate enterprise-scale sales strategy leadership experience within SaaS or technology organizations
Lead global, matrixed teams with a builder mindset and operational discipline
Exhibit deep expertise across direct and partner routes to market
Deliver measurable sales transformation and operating model modernization outcomes
Translate strategy into executable field programs with clear performance impact
Influence C-level stakeholders through executive presence, analytical rigor, and collaborative leadership

Nice To Haves

Experience leading revenue operations or sales strategy within high-growth cloud or AI-driven organizations
Demonstrate advanced financial acumen and resource optimization expertise
Operate effectively in complex, global environments with cross-functional alignment

Responsibilities

Architect the Multi-Year Sales Strategy
Define and evolve the global direct and indirect go-to-market strategy aligned with corporate growth objectives
Translate market dynamics, competitive intelligence, and performance insights into actionable strategic pivots
Establish decision frameworks that enable disciplined resource allocation and clear trade-off decisions
Partner with regional leadership to ensure strategies are executable, scalable, and aligned to field realities
Lead Indirect Channel Strategy and Operating Model
Design and govern global partner strategy, segmentation models, and engagement frameworks
Align partner economics, attribution models, and performance metrics with enterprise growth objectives
Develop scalable partner programs that balance global consistency with regional flexibility
Strengthen collaboration between direct and partner sales motions to drive coordinated growth
Drive Sales Transformation and AI Enablement
Own the multi-year sales transformation roadmap spanning revenue processes, systems, and tools in partnership with Sales and IT leadership
Define and operate a pragmatic AI strategy embedded across seller and partner workflows
Translate emerging technologies into measurable productivity gains and improved conversion velocity
Modernize the sales operating model to simplify workflows, expand seller capacity, and improve revenue predictability
Elevate Planning, Performance, and Operating Rigor
Establish and operationalize consistent KPIs across field sales and partner motions
Lead executive-level performance reviews, connecting results to strategic intent and root-cause analysis
Prepare executive-ready narratives that synthesize strategy, risk, and forward-looking recommendations
Reinforce clarity of priorities through structured leadership forums and governance cadences